Job Description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Robson and Prescott on a part-time fixed-term basis for 10 months.

Our main hospital is at Whorral Bank, Morpeth. Our branch surgeries are at Alnwick, Ashington, Bedlington, Blyth, Seaton Delaval, West Moor and Morpeth town centre & Newbiggin. Our state-of-the-art facilities at our Whorral Bank Hospital include four operating theatres, a dental suite, fully-equipped diagnostic laboratory, x-ray room, ultra sound including endoscopy facilities. There are separate wards for dogs, cats, birds, small mammals and exotics, a physio and hydrotherapy suite and six consulting rooms. Our Whorral Bank Hospital is staffed 24-hours and allows us to provide round the clock emergency care for your pet. This care is provided by our team of dedicated vets and nurses.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

You would be working on a shift basis to cover our opening hours at Whorral Bank, which are 8am-8pm Monday – Thursday & 8am-6.30pm Friday. You would also be required to work at branch surgeries and Saturday shifts on a rotational basis.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.