Job Description

Who we are

West Allis Veterinary Clinic is Hiring!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: 7:45 am - 6 pm, four days per week with a 1.5-hour lunch break. Rotating Saturdays, 8:45 - 1 pm
• Requirements: Previous reception or veterinary experience preferred

We are a general-practice veterinary clinic with 3 doctors and a robust support staff. We care for small animals such as dogs, cats, rabbits, guinea pigs, rats, and more. Our daily tasks include annual appointments, medical issues, surgery, dentistry, nail trims, ultrasounds, radiology, laser therapy, and much more!

Why You'll Love it Here

• Consistent scheduling to foster a proper work-life balance
• A workplace where being yourself isn’t just allowed—it’s encouraged!
• Flexibility when life happens
• Mentorship and training to help you level up!

What You'll Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in/out and ensure accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and service information clearly
• Maintain a clean, organized front desk and welcoming lobby environment
• Manage medical record requests, reminders, and basic administrative tasks
• Explain basic services, policies, and next steps clearly to clients

What You’ll Bring

• Strong problem-solving skills and the ability to handle client concerns with empathy
• Familiarity with veterinary terminology and hospital workflows (preferred)
• Experience with practice management software
• A positive attitude and ability to contribute to a supportive, upbeat team culture
• Excellent customer service skills with a focus on building long-term client relationships
• Strong attention to detail
• Excellent multitasking skills and the ability to stay calm in a fast-paced environment
• Strong organizational habits

The Extras You’ll Actually Feel

• Opportunity to use your veterinary skills to better your community
• Occasional coffee runs, ice cream parties, and meals on us

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Take the next step. You miss every chance you don’t take — don’t miss this one. Apply today!

Diversity, equity, inclusion, and belonging are core values at West Allis Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.