Job Description

Locations: Visalia, California

Categories: Client Care

Req ID: 15294

Who we are

Caldwell Pet Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Full-time

Salary: $18–$19 per hour

Schedule: Five days per week with a flexible schedule; Saturday availability required; no nights or holiday hours

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Love People Just as Much as You Love Pets?

If you’re energized by a busy day where no two moments are quite the same, you may be exactly who we’re looking for. Caldwell Pet Hospital is a fast-paced, two-doctor veterinary practice seeking a friendly and compassionate Veterinary Receptionist to be the welcoming face of our hospital.

We believe great medicine starts with a great team. Kindness, teamwork, communication, and a willingness to learn are at the heart of what we do. If you enjoy building relationships, staying organized, and making a difference for pets and the people who love them, you’ll fit right in.

Why Our Veterinary Receptionists Love It Here

• No nights or holiday hours
• Consistent scheduling that supports work-life balance
• Supportive, team-oriented environment
• A welcoming atmosphere where positivity and collaboration matter
• Opportunities for mentorship and professional growth
• A team that values your contributions and celebrates shared successes

What Our Veterinary Receptionists Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and efficiently manage a multi-doctor calendar
• Check patients in and out while maintaining accurate client and patient information
• Collect payments and process invoices
• Keep the front desk and lobby clean, organized, professional, and welcoming
• Collaborate with the medical team to coordinate patient care and appointment timing
• Work comfortably around cats and dogs of all sizes
• Help create a smooth, positive experience for clients and their pets throughout each visit

What You’ll Bring

• Strong customer service skills with a focus on building long-term client relationships
• A warm, confident communication style and passion for helping pets and their people
• Excellent multitasking skills and the ability to remain calm in a fast-paced environment
• A positive, team-oriented approach
• Strong attention to detail and reliability
• Ability to help maintain a clean and professional front desk and lobby
• Willingness to learn, grow, and contribute to a supportive team culture
• Bilingual skills preferred
• Familiarity with veterinary terminology and hospital workflows preferred
• Experience with veterinary practice management software preferred; Avimark experience is a plus

The Extras You’ll Actually Feel

At Caldwell Pet Hospital, you’ll have the opportunity to make a difference every day. You’ll be the friendly face that helps put pet owners at ease, supports a smooth experience for patients, and keeps the day moving.

Along the way, you’ll build valuable skills, develop professionally, and work alongside a supportive team that recognizes your contributions and celebrates success together.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re ready to bring your customer service skills to a veterinary hospital that values compassion, teamwork, communication, and quality care, we’d love to hear from you.

Join Caldwell Pet Hospital during an exciting time of growth and help us create an exceptional experience for every pet and person who walks through our doors.

Apply today and find your place at Caldwell Pet Hospital!

Diversity, equity, inclusion, and belonging are core values at Caldwell Pet Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.