Job Description

Who we are

Creekside Animal Hospital is Hiring a Veterinary Customer Service Representative!

Position Details

• Role: Veterinary Receptionist/Customer Service Representative
• Status: Full-time or Part-time
• Salary: Competitive pay based on experience
• Schedule: FT: 4 weekdays, 8:15 am-6:30 pm, with a consistent weekday off and rotating Saturdays 8 am-12 pm. PT: 3 weekdays, 8:15 am-6:30 pm, with occasional Saturdays.

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Fast-Paced Veterinary Reception Role Where Your Skills Matter?

Creekside Animal Hospital is looking for an experienced Veterinary Customer Service Representative who can keep up, stay organized, and genuinely care about clients and patients—even on the busiest days.

Our hospital is fast-paced, team-oriented, and highly client-focused. We are seeking someone who can multitask, communicate clearly, and help keep the front desk running smoothly while delivering an exceptional experience for every client and patient who walks through our doors.

If you enjoy staying busy, helping people and pets, and being part of a strong, supportive team, we’d love to hear from you.

Why Our Customer Service Representatives Love Working Here

• Supportive and collaborative team environment
• Great clientele who value quality veterinary care
• Actual lunch breaks
• Doctors and leadership who value efficiency and teamwork
• Fast-paced environment that keeps every day interesting
• Opportunities to learn and grow professionally
• A workplace where your contributions make a difference

What You’ll Do

• Provide outstanding client service both in person and over the phone
• Manage appointment scheduling and client communications
• Maintain accurate client and patient records
• Support daily front desk operations and hospital workflow
• Communicate professionally and compassionately with clients
• Process payments and client transactions accurately
• Help create a welcoming and organized hospital environment
• Assist teammates to ensure efficient patient flow throughout the day

What Our Customer Service Representatives Bring

• Minimum of two years of experience in a veterinary practice required
• Veterinary front desk or CSR experience required
• Cornerstone experience is a plus
• Strong communication and customer service skills
• Ability to multitask and remain calm under pressure
• Excellent phone skills and attention to detail
• Reliability, accountability, and professionalism
• Positive attitude and willingness to support the team
• Ability to handle difficult situations with empathy and professionalism
• Strong organizational skills and independent problem-solving abilities

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a veterinary customer service role where you can stay busy, support a great team, and make a difference for pets and their families every day, we’d love to hear from you. Apply today and tell us a little about yourself, your veterinary experience, and the type of work environment where you thrive.

Diversity, equity, inclusion, and belonging are core values at Creekside Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.