Job Description

Who we are

Sunnyvale Veterinary Clinic is hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: $22 – $25 per hour, depending on experience
• Schedule: Four ten-hour shifts. Monday-Saturday, 8 am-6 pm.

Sunnyvale Veterinary Clinic is an AAHA-accredited, six-doctor practice committed to unparalleled patient care and exceptional customer service, looking to add a Client Care superstar to our team! From bullfrogs to bulldogs, we see it all and approach each day with a "patient first" approach. We are proud to say we practice Fear Free methods and are an AAFP Cat-Friendly Practice.

At Sunnyvale Veterinary Clinic, we know that to care for our patients, we must also care for each other. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. In addition to practicing excellent medicine with exceptional people, Sunnyvale Veterinary Clinic offers consistent scheduling, excellent work-life balance, and awesome benefits, including:

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• State license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Additionally, each member of our team can expect:

• Mentoring and development opportunities
• Reimbursement for CE and Veterinary Technician school
• A supportive, team-oriented culture where you can bring your authentically awesome self

Who We Are

• Five-doctor, AAHA-accredited small animal practice in Silicon Valley.
• Two locations:
  • Main clinic, which sees dogs and cats
  • Stand-alone FelineVMA Gold Certified cat clinic
• Team-based care model
• Fear Free and Cat Friendly certified
• Strong collaboration between doctors, technicians, and front desk

Why You’ll Love It Here

• Supportive, team-first environment
• Leadership that values organization, professionalism, and initiative
• Predictable scheduling and respect for your time
• Real lunch breaks
• Clear expectations and strong communication
• A culture that celebrates wins and supports each other on tough days

What You’ll Do

• Greet clients and patients warmly and professionally
• Answer phones and manage high call volume efficiently
• Schedule appointments across a multi-doctor calendar
• Check patients in and out accurately
• Review estimates and invoices with clarity and confidence
• Collect payments and process transactions accurately
• Communicate hospital policies and service recommendations clearly
• Coordinate closely with technicians and doctors to maintain smooth patient flow
• Maintain clean, organized front desk and lobby areas
• Follow up with clients via calls, texts, or emails as needed
• Document communication accurately in medical records

What You’ll Bring

• Previous experience in a veterinary or medical office preferred
• Strong customer service background
• Confidence managing multiple priorities at once
• Clear, compassionate communication skills
• Comfort discussing estimates and payments professionally
• Strong organizational and time management skills
• Ability to remain calm and solution-oriented in busy or emotional situations
• Team-first mindset with a willingness to jump in where needed

What We’ll Do

• Provide mentorship and ongoing training
• Set clear expectations for performance and growth
• Foster a professional, respectful workplace
• Encourage accountability and teamwork
• Recognize strong performance and contributions

Our Mission & Values

• Pets are family
• Caring for patients starts with caring for our team
• Staff well-being is essential to excellent patient care
• Growth, connection, and teamwork matter here

Core Values

• Safety
• Progressive medicine
• Compassion
• Personal touch
• Family
• Education

Think you're the veterinary receptionist we're looking for? Apply today!

Diversity, equity, and inclusion are core values at Sunnyvale Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.