Job Description

Who we are

Columbia City Veterinary Hospital is Hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: $21 – $25 per hour
• Schedule: Four 10-hour shifts per week with rotating Saturdays

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a veterinary receptionist role where outstanding client service, teamwork, and having a little fun are all part of the job?

Columbia City Veterinary Hospital is looking for an experienced Veterinary Receptionist to join our dedicated team of compassionate veterinary professionals. We’re passionate about providing high-quality patient care and exceptional client service, and we know the experience our clients have starts the moment they connect with our hospital.

We believe that to care for our patients, we also have to care for each other. That’s why we’ve built a supportive, fun environment that encourages camaraderie, learning, and growth. If you can handle puppy kisses, kitty headbutts, and enthusiastic stories about why someone’s dog, cat, bird, rat, goat, or chicken is clearly the best one that has ever lived, you’ll fit right in.

Why You’ll Love It Here

• Enjoy a four-day workweek that supports a healthy work-life balance
• Work a predictable schedule with rotating Saturday shifts
• Join a supportive and fun veterinary team
• Use your veterinary and client service skills to make a difference in your community
• Enjoy occasional coffee runs, ice cream parties, and meals on us
• Take regular lunch breaks because stepping away and recharging matters
• Learn and grow alongside teammates who support one another
• Work in an environment where enjoying yourself is encouraged

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Provide exceptional client service in person and over the phone
• Answer incoming calls and respond to client questions
• Schedule appointments and help manage the hospital calendar
• Check clients and patients in and out efficiently
• Process payments and maintain accurate client account information
• Communicate clearly with clients about appointments, hospital processes, and next steps
• Coordinate with veterinarians and clinical team members to support smooth patient flow
• Maintain accurate client and patient information in the hospital’s practice management system
• Help create a welcoming, organized, and positive front desk environment
• Listen patiently as clients tell you exactly why their pet is the greatest animal to ever live
• Take ownership of tasks and responsibilities to help deliver positive outcomes

What You’ll Bring

• Previous veterinary reception or veterinary hospital experience
• A passion for pets and veterinary care
• Strong client service and communication skills
• The ability to build positive relationships with clients and teammates
• Confidence handling phones, scheduling, and multiple priorities
• Strong organizational skills and attention to detail
• The ability to stay calm and professional in a busy veterinary environment
• A positive attitude and team-first mindset
• Confidence to own tasks and responsibilities
• A willingness to learn, grow, and support your teammates
• A sense of humor and the ability to enjoy your work

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Ready to bring your client service skills, passion for pets, and personality to Columbia City Veterinary Hospital? Apply today and join a team where you’ll make a meaningful difference in the lives of pets and their owners. We can’t wait to meet you!

Diversity, equity, inclusion, and belonging are core values at Columbia City Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.