Job Description

Who we are

Good Samaritan Veterinary Hospital is Hiring a Client Care Specialist!

Position Details

• Role: Client Care Specialist
• Status: Full-time or part-time
• Salary: $20.00–$25.00 per hour
• Schedule: Eight- or 10-hour day shifts, Monday through Friday, with weekends as needed
• Experience: One year of veterinary or customer service experience preferred

Benefits Highlights

• Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, and Referral Bonus Program.
• Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet-care discounts, and a pet food discount program.
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, professional development opportunities, and a uniform allowance.
• Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Looking for a fast-paced client service role where you can support pets, connect with their people, and make a meaningful difference every day?

Good Samaritan Veterinary Hospital is looking for a compassionate, organized, and service-focused Client Care Specialist to join our team. As the first point of contact for our hospital, you’ll help create a welcoming experience for every client and patient while supporting the smooth flow of our daily operations.

Why You’ll Love It Here

At Good Samaritan Veterinary Hospital, you’ll enjoy a meaningful career in a fun, professional, and team-oriented environment. We value the personal and professional growth of every team member and believe great veterinary care begins with people who feel supported, appreciated, and encouraged to keep learning.

This is an excellent opportunity for someone who thrives in a busy setting, enjoys building relationships, and brings genuine enthusiasm to veterinary medicine and client service.

What You’ll Do

• Serve as the first point of contact for clients and patients.
• Welcome clients and provide personalized, compassionate service in person and over the phone.
• Answer client questions and communicate important information clearly and professionally.
• Schedule appointments and help coordinate the hospital’s daily workflow.
• Maintain accurate client accounts and patient information.
• Admit and discharge patients while providing clients with clear instructions and support.
• Work closely with the veterinary team to create a smooth and positive experience for clients and their pets.

What You’ll Bring

• A genuine passion for pet welfare and an exceptionally kind approach to client care.
• Strong communication skills and a commitment to delivering outstanding service.
• Enthusiasm for educating clients about responsible pet ownership and veterinary care.
• Effective time-management and organizational skills.
• The initiative and flexibility to multitask, prioritize, and adapt throughout the day.
• The ability to remain calm and professional in a busy, dynamic environment.
• A trustworthy, friendly, and team-oriented attitude.
• The ability to work independently when needed.
• One year of veterinary or customer service experience is preferred.

The Extras You’ll Actually Feel

You’ll be part of a hospital where your work matters and your contributions are recognized. From supporting worried pet owners to helping patients move smoothly through their visits, you’ll have the opportunity to make a meaningful impact while developing valuable skills and growing your veterinary career.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you’re the Client Care Specialist we’re looking for? Join Good Samaritan Veterinary Hospital and contribute to a meaningful mission where your compassion, communication skills, and dedication will make a difference in the lives of pets and the people who love them.

Diversity, equity, inclusion, and belonging are core values at Good Samaritan Veterinary Hospital. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We believe every team member enriches our diversity by exposing us to a broad range of perspectives and ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.