Job Description

Who we are

Bellwood Animal Hospital is Hiring a Customer Care Specialist!

Position Details

Role: Customer Care Specialist Status: Full-time Salary: Negotiable and based on experience Schedule: Predictable scheduling with rotating Saturdays; no nights or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Customer Care Role Where Teamwork Actually Feels Like Teamwork?

At Bellwood Animal Hospital, we’re a five-doctor small animal and exotic practice located in Rockford, Illinois, known for delivering high-quality medicine and exceptional client service. We’re looking for a Customer Care Specialist who is passionate about patient care, client experience, and working alongside a team that genuinely enjoys showing up for one another.

If you’re looking for a clinic where your contributions are valued, your growth is supported, and your schedule allows for life outside of work, you may have just found your home.

Why Our Customer Care Specialists Love Bellwood Animal Hospital

• Predictable scheduling and respect for your personal time
• Rotating Saturdays so you still get your weekends
• No nights or holiday shifts
• Mentorship and training to support your continued growth
• Continuing education and professional development opportunities
• A supportive environment where questions are welcomed and growth is encouraged
• A “better together” culture where wins are shared and challenges aren’t faced alone

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while maintaining accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Handle client concerns with empathy and professionalism and escalate when needed
• Communicate hospital policies, pricing, and service information clearly
• Support exceptional patient and client experiences throughout every visit

What Our Customer Care Specialists Bring

• Previous experience in a client care role required
• Veterinary receptionist experience preferred but not required
• Comfort working in a fast-paced clinical environment
• Confidence handling high call volume and competing priorities
• Compassionate communication skills, especially in sensitive situations
• Comfort collecting payments and discussing estimates
• Strong problem-solving and customer service skills
• Familiarity with veterinary terminology and hospital workflows preferred
• Experience with practice management software such as Avimark, Cornerstone, or ezyVet is a plus

The Extras You’ll Actually Feel

• Flexibility that supports a healthy work-life balance
• Employee benefits that strengthen both body and mind
• A team that genuinely helps one another succeed
• A workplace culture centered on support, compassion, and growth
• Opportunities to continue developing your veterinary knowledge and skills

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

We’d love to learn more about you and share more about us. Apply today and discover what makes Bellwood Animal Hospital such a great place to grow your veterinary career!

Diversity, equity, inclusion, and belonging are core values at Bellwood Animal Hospital and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.