Job Description

Locations: Rochester Hills, Michigan

Categories: Client Care

Req ID: 15267

Who we are

Cat Care of Rochester Hills is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Full-time

Salary: Negotiable and based on experience

Benefits Highlights

Financial Rewards that Grow with You: Flexible compensation, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, and referral bonuses help support your goals today and in the future.

Wellness & Peace of Mind: Medical, dental, and vision coverage with supplemental insurance options, paid parental leave for eligible employees, Sick Time / Paid Time Off, and valuable pet care benefits help support your well-being both at work and beyond.

Professional Growth & Recognition: Quarterly Team Rewards, professional development opportunities, continuing education support, and uniform allowance provide opportunities to keep learning, growing, and building your veterinary career.

Lifestyle Perks You’ll Appreciate: Six paid holidays for eligible full-time employees, an Employee Assistance Program, employee discounts, and a supportive team culture help make life both inside and outside the hospital a little better.

Cat Care of Rochester Hills is not your average veterinary hospital — and we like it that way. We’re a three-doctor, cat-only practice in Rochester Hills, MI, and we’re proud of our Fear Free and Cat Friendly approach, along with our focus on excellent patient care and a positive client experience.

We’re currently hiring a Veterinary Receptionist to join our team. We’re looking for someone who values cats, teamwork, kindness, and growth as much as we do. If you’re an experienced veterinary receptionist who thrives in a fast-paced environment and believes great veterinary care starts with great communication, you may be exactly who we’re looking for.

Why Our Veterinary Receptionists Love It Here

• A supportive team that genuinely helps each other — no egos, no drama
• A “better together” culture where wins are shared and challenges aren’t faced alone
• A Fear Free and Cat Friendly approach focused on creating positive experiences for feline patients
• A team that celebrates birthdays, milestones, and the little wins that matter
• Leaders who listen, value your ideas, and appreciate your contributions
• A team that loves learning, with continuing education and professional development encouraged
• A clinic culture that celebrates your unique awesomeness
• The opportunity to make a difference for cats and the people who love them

What Our Veterinary Receptionists Do

• Schedule appointments and efficiently manage a multi-doctor calendar
• Check patients in and out while ensuring client and patient information is accurate
• Collect payments and process invoices and returns
• Handle prescription and refill requests
• Manage appointment flow and communicate effectively with the medical team
• Recognize situations that may require same-day evaluation, urgent or emergency care, or routine appointment scheduling based on established clinic protocols
• Help create a positive, compassionate experience for clients and their cats
• Support safe and effective patient handling and restraint using low-stress or Fear Free techniques
• Work collaboratively with teammates to help keep the hospital organized and running smoothly

What Our Veterinary Receptionists Bring

• Previous experience as a Veterinary Receptionist
• Strong customer service and client communication skills
• Comfort working in a fast-paced clinical environment
• Safe and effective patient handling and restraint skills, with a focus on low-stress or Fear Free techniques
• Experience coordinating appointments, managing schedules, and optimizing clinic flow
• Comfort learning and using practice management software, including Avimark
• A positive, supportive approach and commitment to teamwork and mutual respect
• A desire to grow professionally while encouraging the growth of others
• A genuine appreciation for cats and the people who love them
• A positive cattitude — because with the right cattitude, anything is pawsible!

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Paid parental leave of up to three weeks of full pay for the birth or adoption of a child after one year of service (full-time only; in states with paid family leave programs, this benefit does not apply)
• Sick Time / Paid Time Off
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re an experienced Veterinary Receptionist who loves cats, values teamwork, and wants to keep learning and growing alongside a supportive team, we’d love to meet you. Join Cat Care of Rochester Hills and help us continue making a difference for cats and the people who love them. Apply today!

Diversity, equity, inclusion, and belonging are core values at Cat Care of Rochester Hills and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.