Job Description

Who we are

Penny Paws Animal Hospital - Richland Hills is hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable based on experience
• Schedule: Typically 5 days per week, Sunday through Saturday, weekends (Saturday and Sunday) are required, typically on a rotating basis

Would you enjoy spending your days surrounded by happy people who are compassionate about animals? Are you an advocate for all creatures, great and small, and would love the chance to be a voice for them? If so, you have found your ideal place with Penny Paws Animal Clinic in our Veterinary Front Office role in Richland Hills, Texas!

In this Veterinary Front Office position, you will be immersed in an atmosphere that is both inspiring and fun, and where you can gain new perspectives and insight that will propel you along your chosen career path. Your team of professional co-workers will feel more like an extended family that genuinely cares about helping you achieve your goals. Pet owners will appreciate your knowledgeable assistance, and our furry clients will thank you with licks and smiles. In return for your valuable input, you will receive benefits that include:

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Veterinary Front Office Responsibilities:

• Greet all clients with a positive greeting; answer phones; take messages and answer basic client questions
• Know the range of services the practice provides and the species it treats; advise clients/recommend services for their pets; provide estimates
• Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly
• Understand and use special record notations, and make appropriate notes in patient records
• Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission
• Maintain medical records, establish or understand medical record filing systems
• Handle all cash transactions including deposits and invoicing

Veterinary Front Office Qualifications:

• Must have a high school diploma or equivalent
• Animal care, client/customer interaction, receptionist experience preferred but not required
• Excellent communication skills
• Possess a good attitude and contribute to a positive work environment
• Knowledge of and ability to use medical abbreviations preferred but not required
• Must be able to work weekends (Saturday and Sunday)

Apply for Penny Paws Animal Clinic’s Veterinary Front Office opening today!

Diversity, equity, and inclusion are core values at Penny Paws Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.