Job Description

Who we are

Pleasant Valley Animal Hospital is Hiring a Part-Time Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Part-Time

Salary: Negotiable and based on experience

Schedule: 3 day work week, plus 2-3 Saturdays per month (20-30 hrs/wk)

Experience: Prior customer service experience required; veterinary experience preferred but not required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options (full-time only); up to three weeks of paid parental leave (full-time only); generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays (full-time only), an Employee Assistance Program, and an employee discount program

Looking for a reception role where your compassion and communication skills make a real difference?

At Pleasant Valley Animal Hospital, our front desk team is much more than the first voice on the phone or the first smile clients see. They’re the starting point for the trust and relationships that define every client experience, and we’re looking for a part-time Veterinary Receptionist to join them.

As a full-service veterinary hospital and boarding and grooming resort, no two days are ever the same. If you enjoy helping people, solving problems, and staying organized in a fast-paced environment surrounded by pets and a supportive team, the Big Red Barn may be the perfect fit for you.

Why You’ll Love It Here

• A supportive team. As a Veterinary Receptionist here, you’ll work with a team that wants you to succeed.
• Kindness and humor. A hospital culture built on kindness, humor, and collaboration.
• Variety every day. Veterinary care, boarding, and grooming under one roof mean no two days are the same.
• Meaningful relationships. Every Veterinary Receptionist here gets to know clients and their pets and helps them feel supported.
• Room to grow. Opportunities to learn and grow professionally, including the chance to learn veterinary assistant skills if you’re interested.

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones and help clients schedule appointments
• Check patients in and out efficiently and accurately
• Manage client communications with care and attention to detail
• Review invoices and collect payments
• Explain hospital policies, services, and follow-up care instructions
• Maintain accurate client and patient records
• Help keep the medical team’s daily workflow organized
• Handle busy moments with patience, empathy, and professionalism

What You’ll Bring

• Prior customer service experience
• A genuine love for pets and the people who care for them
• Strong communication skills and a calm, kind approach to client concerns
• The ability to stay organized and multitask in a fast-paced environment
• Attention to detail and comfort with computers and scheduling systems
• Reliability, accountability, and a team-first attitude
• Veterinary experience and Avimark experience are a plus
• Availability for rotating Saturdays
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Are you the friendly, organized, client-focused Veterinary Receptionist we’re looking for? Come be part of a hospital where compassion starts at the front desk, teamwork keeps the day moving, and every pet becomes part of the Pleasant Valley Animal Hospital family.

Apply today and join the team at Pleasant Valley Animal Hospital!

Diversity, equity, and inclusion are core values of Pleasant Valley Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.