Job Description

Who we are

Brackett Street Veterinary Clinic is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist Status: Part-time Salary: Negotiable and based on experience Schedule: Two days per week; 10-hour shifts; no nights or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, and opportunities for personal and professional growth

Wellness & Peace of Mind: Supportive team environment, employee pet discounts, and work-life balance that allows you to enjoy life outside the clinic

Professional Growth & Recognition: Ongoing learning opportunities and the chance to make a meaningful impact on clients and patients every day

Lifestyle Perks You’ll Appreciate: Predictable scheduling, real lunch breaks, and flexibility when life happens

Looking for a Reception Role Where Client Service Truly Matters?

Brackett Street Veterinary Clinic is a three-doctor small animal practice nestled in Portland, Maine's West End neighborhood. We're looking for an experienced Veterinary Receptionist who is passionate about client service, patient care, and creating positive experiences for pets and their families.

If you're looking for a clinic where your contributions are valued, your schedule is respected, and your work makes a difference, we'd love to hear from you.

Why Our Receptionists Love Brackett Street Veterinary Clinic

• Predictable scheduling and respect for your time
• No nights or holidays
• Real lunch breaks
• Flexibility when life happens
• Supportive, team-oriented culture
• Opportunity to make a meaningful impact on pets and their families
• A workplace where kindness, compassion, and collaboration matter

What You'll Do

• Answer and manage a high volume of incoming phone calls
• Schedule appointments and coordinate client communications
• Greet clients and patients with warmth and professionalism
• Collect payments and process invoices accurately
• Explain hospital services, policies, and next steps clearly and confidently
• Maintain accurate patient records and document client communications
• Support efficient front desk operations and hospital workflow
• Collaborate with the veterinary team to provide exceptional client service

What Our Receptionists Bring

• Previous veterinary reception experience preferred
• Confidence handling multiple priorities in a fast-paced environment
• Compassionate communication skills, especially in emotional or sensitive situations
• Strong customer service and interpersonal skills
• Familiarity with veterinary terminology and hospital workflows preferred
• Experience with Avimark practice management software preferred
• Excellent attention to detail and organizational skills
• Ability to remain calm, professional, and positive under pressure

The Extras You'll Actually Feel

• A team that values your contributions and supports your success
• Predictable scheduling that helps maintain work-life balance
• Flexibility when unexpected life events arise
• A collaborative environment where everyone works together
• Meaningful relationships with clients, patients, and coworkers
• A workplace culture built on respect and compassion

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

We'd love to learn more about you and share more about us. If you're ready to join a practice where client service, teamwork, and compassion come first, apply today!

Diversity, equity, inclusion, and belonging are core values at Brackett Street Veterinary Clinic and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.