Job Description

Who we are

West Phoenix Veterinary Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist Status: Full-time Salary: $15.00–$15.50 per hour Schedule: Monday–Thursday and Saturday, 8:00 AM–5:00 PM, with Fridays off; schedule subject to change Physical Requirements: Ability to lift at least 30 pounds and safely interact with cats and dogs

Benefits Highlights

• Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), and Referral Bonus Program.
• Wellness & Peace of Mind: Health insurance including medical, dental, and vision (full-time only), supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.
• Lifestyle Perks You’ll Appreciate: Fridays off, flexible scheduling, six paid holidays (full-time only), an Employee Assistance Program, and an employee discount program.

Looking for a veterinary reception role where your communication skills, positive attitude, and ability to make people feel welcome can make a meaningful difference every day?

We’re looking for a calm, cheerful, and professional Veterinary Receptionist to support our clients, patients, veterinarians, and veterinary technicians. In this role, you’ll help create a positive experience for every person and pet while keeping communication, scheduling, and daily hospital operations running smoothly.

Why You’ll Love It Here

• A consistent daytime schedule with Fridays off.
• A collaborative role supporting clients, patients, veterinarians, and veterinary technicians.
• The opportunity to build meaningful relationships with pets and their families.
• A team environment where communication and cooperation are essential.
• A position where your organization, compassion, and client-service skills are valued.
• Flexible scheduling and Paid Time Off.

What You’ll Do

• Answer incoming calls in a calm, cheerful, and professional manner.
• Create a welcoming experience and help every client feel valued.
• Schedule appointments and help manage the hospital’s daily calendar.
• Maintain accurate client and patient records.
• Document detailed notes and communications within the medical record.
• Communicate clearly and compassionately with clients.
• Coordinate communication between departments and hospital team members.
• Support veterinarians and veterinary technicians in delivering high-quality care.
• Educate clients about wellness care, pet nutrition, and other aspects of their pets’ health.
• Advocate for patients and help maintain a safe, organized, and effective hospital environment.
• Manage multiple responsibilities and shifting priorities throughout the day.
• Work collaboratively with teammates to support an efficient hospital workflow.

What You’ll Bring

• A calm, cheerful, and professional telephone presence.
• Excellent customer service and interpersonal skills.
• The ability to make every person you interact with feel welcome and appreciated.
• Strong written communication, recordkeeping, and note-taking skills.
• Excellent organization and attention to detail.
• The ability to multitask effectively in a busy veterinary environment.
• Clear communication with clients and hospital team members.
• A collaborative, team-first attitude.
• Comfort safely and compassionately interacting with both cats and dogs.
• The physical ability to lift at least 30 pounds.

The Extras You’ll Actually Feel

As a Veterinary Receptionist, you’ll be an essential connection between our clients and medical team. Whether you’re helping a worried pet owner, coordinating an appointment, updating an important medical record, or educating a client about wellness care, your work will directly support better experiences and outcomes for pets and their families.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re ready to bring your communication skills, positive attitude, and passion for helping pets and people to a collaborative veterinary team, we’d love to hear from you. Apply today!

Diversity, equity, inclusion, and belonging are core values at [Hospital Name] and Vetcor. We are committed to building and sustaining an inclusive and equitable workplace where every team member feels respected, supported, and empowered to be their authentic self. We believe our unique perspectives and experiences strengthen our team and help us provide exceptional care to our patients, clients, and one another.