Job Description

Who we are

Pioneer Animal Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative Status: Full-time Salary: $19.00–$24.00 per hour, based on experience Schedule: Monday through Friday; 4 days per week; no nights or holidays

Looking for a Client Service Role Where You Can Make a Difference Every Day?

At Pioneer Animal Hospital, an AAHA-accredited practice serving Oregon City since 1979, we’re proud of the medicine we practice—and just as proud of the team that makes it happen. Our three-doctor canine and feline hospital offers a wide variety of cases, including dentistry, surgery, urgent care, reproduction, and preventative medicine.

We’re looking for an experienced Client Service Representative who enjoys helping people, loves animals, and thrives in a fast-paced environment. If you enjoy building relationships with clients, supporting a collaborative veterinary team, and being the friendly face that helps make every visit a positive experience, we’d love to meet you.

Why Our Client Service Representatives Love Pioneer Animal Hospital

• Four-day work weeks that support work-life balance
• No nights or holiday shifts
• AAHA-accredited hospital committed to high standards of care
• Supportive, highly skilled team environment
• Opportunities for continued learning and professional growth
• A culture that values teamwork, authenticity, and fun
• The opportunity to make a meaningful impact for pets and their families every day

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while ensuring accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and service information clearly
• Coordinate with technicians and doctors to support smooth patient flow
• Maintain a welcoming, organized, and professional front desk environment
• Deliver exceptional client service while supporting daily hospital operations

What Our Client Service Representatives Bring

• Minimum of 2 years of recent veterinary receptionist experience
• Strong problem-solving skills and the ability to handle client concerns with empathy
• Familiarity with veterinary terminology and standard hospital workflows
• Experience with practice management software; Cornerstone experience is a plus
• Ability to maintain a clean, professional front desk and lobby environment
• Positive attitude and ability to contribute to a supportive, upbeat team culture
• Warm, confident communication style and passion for helping clients and pets
• Strong attention to detail and ability to multitask in a fast-paced environment

The Extras You’ll Actually Feel

• A team that genuinely supports one another
• Opportunities to continue learning and growing professionally
• A workplace culture that values collaboration, humor, and respect
• Leadership that appreciates your contributions and encourages development
• Meaningful relationships with clients, patients, and coworkers

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Come be the friendly face our clients count on while building your career with a team that values compassion, teamwork, and exceptional client service. Apply today!

Diversity, equity, and inclusion are core values at Pioneer Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.