Job Description

Who we are

South Bay Veterinary Hospital is Hiring an Experienced Client Service Representative!

Position Details

Role: Client Service Representative (CSR) / Veterinary Receptionist Status: Full-time Salary: $18.50–$19.50 per hour, based on experience Schedule: 4-day work week with rotating Saturday shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Team That Values Your Voice and Supports Your Growth?

South Bay Veterinary Hospital is ready to welcome an experienced Client Service Representative to our fantastic team. We believe in a "better together" philosophy where every team member's ideas, perspectives, and contributions matter. We value collaboration, celebrate individuality, and encourage our team members to enjoy a fulfilling life both inside and outside the hospital.

If you're looking for a veterinary practice where teamwork, positivity, and exceptional client service are at the heart of everything we do, we'd love to meet you.

Why Our Client Service Representatives Love South Bay Veterinary Hospital

• Supportive, collaborative team culture built on mutual respect
• Leadership that values your ideas and encourages growth
• 4-day work weeks that support work-life balance
• Rotating Saturday schedule
• Opportunities for mentorship and professional development
• Occasional coffee runs, ice cream parties, and team meals
• A workplace that celebrates individuality and authentic personalities
• The opportunity to make a meaningful impact on pets, clients, and the community

What You’ll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Schedule appointments and manage client communications
• Answer phones and provide exceptional customer service
• Support patient care by ensuring a smooth client experience from check-in to check-out
• Maintain accurate records and support daily hospital operations
• Collaborate closely with doctors, technicians, and fellow support staff
• Help create a positive, efficient, and welcoming hospital environment

What Our Client Service Representatives Bring

• Previous client service or veterinary reception experience preferred
• Strong communication and interpersonal skills
• Positive attitude and team-oriented mindset
• Ability to multitask and stay organized in a fast-paced environment
• Compassion and empathy for clients, patients, and coworkers
• Confidence in taking ownership of responsibilities and seeing tasks through
• Commitment to learning, growing, and supporting others' success

The Extras You’ll Actually Feel

• Flexibility that supports a healthy work-life balance
• Employee benefits that strengthen both body and mind
• Mentorship and support as you grow your career
• A culture that values teamwork, positivity, and mutual respect
• Opportunities to share your knowledge and learn from others
• A team that believes work should be meaningful and enjoyable

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Come join our team and contribute to a meaningful mission where you'll make a difference in the lives of pets and the people who love them. If you're ready to bring your skills, positivity, and passion for veterinary medicine to a supportive and collaborative hospital, apply today!

Diversity, equity, and inclusion are core values at South Bay Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.