Job Description

Who we are

Douds Veterinary Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist Status: Full-time Salary: Negotiable and based on experience Schedule: 4-5 day work week with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Medical, dental, vision, supplemental plans, generous PTO, paid parental leave, and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Veterinary Receptionist Role Where Your Compassion and Customer Service Skills Can Shine?

Douds Veterinary Hospital is a small animal practice in Oberlin, Ohio, committed to providing exceptional patient care and outstanding client service. We're looking for a friendly, dependable Veterinary Receptionist who enjoys working with both people and pets and thrives in a collaborative, team-oriented environment.

If you're looking for a practice where your contributions are valued, your teammates support one another, and your work truly makes a difference, we'd love to meet you.

Why Our Veterinary Receptionists Love It Here

• Supportive team culture where everyone works together
• Meaningful work helping pets and the people who love them
• Opportunities to learn and grow professionally
• Positive, collaborative environment built on respect and teamwork
• Variety in your day while supporting clients, patients, and the medical team
• A practice that values compassion, communication, and client service

What Our Veterinary Receptionists Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to client inquiries
• Schedule appointments and help manage daily appointment flow
• Check patients in and out while ensuring accurate client and patient information
• Collect payments and process invoices
• Maintain accurate medical records and client information
• Assist with prescription refill requests and routine follow-up communications
• Coordinate with veterinarians and technicians to support efficient patient flow
• Keep the reception and waiting areas clean, organized, and welcoming

What Our Veterinary Receptionists Bring

• Previous veterinary reception or animal hospital experience strongly preferred
• Excellent customer service and communication skills
• Confidence handling high call volume and competing priorities
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort interacting with clients, patients, and team members
• Basic computer skills and willingness to learn practice management software
• Ability to remain calm, compassionate, and professional during emotional situations
• Positive attitude and team-oriented mindset

The Extras You'll Actually Feel

• A team that genuinely enjoys working together
• Mentorship and support from experienced teammates
• Opportunities for continued learning and development
• A workplace built on kindness, teamwork, and mutual respect
• Meaningful work that positively impacts pets and their families
• A supportive environment where your contributions matter

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you love animals and want to be part of a caring, supportive hospital, we'd love to hear from you. Apply today and discover what makes Douds Veterinary Hospital such a rewarding place to build your career.

Diversity, equity, inclusion, and belonging are core values at Douds Veterinary Hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.