Job Description

Who we are

Bayshore Animal Hospital is Hiring an Experienced Veterinary Receptionist!

Position Details

• Role: Client Service Representative
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: 4.5-day work week. Weekends OFF!

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Client Service Role Where Teamwork and Growth Matter?

Bayshore Animal Hospital is a three-doctor small animal practice located in North Fort Myers, Florida. We are committed to providing high-quality medicine, exceptional client service, and a supportive workplace culture where team members enjoy coming to work each day.

We are seeking an experienced Client Service Representative who is passionate about helping pets and the people who love them. If you enjoy building relationships, thrive in a fast-paced environment, and want to be part of a collaborative team that values your contributions, we would love to meet you.

Why Our Client Service Representatives Love Working Here

• 4.5-day work week with no nights or holidays
• Supportive and collaborative team culture
• Mentorship and training opportunities
• Birthday lunches, snack bar, and team outings
• Leadership that values communication and teamwork
• Opportunities for professional growth and development
• A positive workplace where your contributions are appreciated

What You’ll Do

• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while ensuring accurate client and patient information
• Collect payments and process invoices accurately
• Maintain a clean, organized front desk and welcoming lobby environment
• Coordinate with technicians and doctors to support efficient patient flow
• Provide exceptional client service and build lasting client relationships
• Support daily hospital operations through teamwork and communication

What Our Client Service Representatives Bring

• Previous customer service experience, preferably in a veterinary setting
• Confidence handling high call volumes and competing priorities
• Compassionate communication skills, especially during emotional situations
• Strong problem-solving abilities and client service skills
• Familiarity with veterinary terminology and hospital workflows preferred
• Experience with ezyVet software is a plus
• Excellent multitasking and organizational skills
• Strong attention to detail and accurate record keeping
• Positive attitude, reliability, and a team-first mindset

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Ready to join a team that truly values you? Apply today—we can’t wait to meet you!

Diversity, equity, and inclusion are core values at Bayshore Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.