Job Description

Who we are

Meadow Pond Animal Hospital is Hiring a Client Care Specialist!

Position Details

Role: Client Care Specialist Status: Full-time Salary: Negotiable and based on experience Schedule: Monday, Tuesday, Wednesday, and Friday: 7:30 a.m.–5:30 p.m.; Thursdays off; rotating Saturdays required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Client Care Role Where You’ll Feel Right at Home?

Do you consider cat hair a fashion accessory and introduce yourself to strangers’ dogs? Have you ever forgotten your neighbor’s name but know every dog on your block? If so, Meadow Pond Animal Hospital wants to meet you!

We are searching for a compassionate and energetic Client Care Specialist to join our dedicated team. At Meadow Pond Animal Hospital, we believe that caring for our patients starts with caring for one another. That’s why we’ve built a supportive, fun-loving environment where teamwork, positivity, and professional growth are encouraged every day.

If you love helping pets and people, thrive in a collaborative environment, and enjoy creating positive client experiences, this may be the perfect opportunity for you.

Why Our Client Care Specialists Love Meadow Pond Animal Hospital

• Consistent scheduling that supports work-life balance
• Supportive and collaborative team culture
• Regular lunch breaks built into the schedule
• Opportunities for learning, mentorship, and continued growth
• A clinic culture that celebrates your unique awesomeness
• Meaningful work helping pets and their families every day
• Team members who genuinely support and encourage one another

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones, schedule appointments, and support front desk workflow
• Communicate clearly and compassionately with clients regarding patient care and hospital services
• Maintain accurate records and client communication
• Support daily hospital operations and administrative tasks
• Help create a positive and welcoming environment for pets, clients, and team members
• Collaborate closely with the veterinary team to support exceptional patient care

What Our Client Care Specialists Bring

• Excellent customer service and communication skills
• Positive attitude and team-focused mindset
• Strong organizational and multitasking abilities
• Compassion for pets, clients, and coworkers
• Desire to continue learning and growing professionally
• Willingness to ask for help and support fellow team members
• Ability to work successfully in a fast-paced environment
• A sense of humor and appreciation for puppy kisses and kitty headbutts

The Extras You’ll Actually Feel

• Lunch breaks on the regular
• Rotating Saturday scheduling for added flexibility
• Employee benefits that support both body and mind
• Mentorship and encouragement as you grow your career
• A positive workplace culture built around teamwork and kindness
• A hospital environment where your contributions truly matter

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Come join our team! We look forward to your contributions toward a meaningful mission where you’ll make a difference in the lives of pets and the people who love them. Apply today!

Diversity, equity, and inclusion are core values at Meadow Pond Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.