Job Description

Who we are

Lyme Veterinary Hospital is looking for a Client Service Representative!

Position Details

Role: Client Service Representative (Veterinary Receptionist) Status: Full-time Salary: Negotiable and based on experience Schedule: Monday – Friday with some Saturday morning shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, tuition support, and referral bonuses Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet discounts Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, professional development opportunities, and uniform allowance Lifestyle Perks You'll Appreciate: Paid holidays, an Employee Assistance Program, and a workplace that values flexibility and work-life balance

Looking for a veterinary reception role where you'll be supported, appreciated, and excited to come to work every day?

At Lyme Veterinary Hospital, we're proud to be the practice people want to work at. We've built a culture centered around teamwork, kindness, respect, and exceptional client service—and we're looking for a full-time Client Service Representative who shares those values.

Located in beautiful Lyme, New Hampshire, our three-doctor small animal practice is supported by an outstanding team that believes we're always better together. We care deeply about our patients, our clients, and one another, creating an environment where questions are welcomed, successes are celebrated, and everyone has the opportunity to grow.

Why Our Veterinary Receptionists Love It Here

• Join a collaborative team where everyone supports one another
• Enjoy a positive workplace free of unnecessary drama and egos
• Work with leaders who respect your time and value work-life balance
• Benefit from predictable scheduling with flexibility when life happens
• Build meaningful relationships with clients and their pets
• Grow professionally in a supportive environment where learning is encouraged
• Become part of a hospital culture where kindness and teamwork are everyday priorities

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones while managing a busy multi-doctor appointment schedule
• Schedule appointments efficiently and help maintain smooth daily operations
• Check patients in and out while maintaining accurate client and patient records
• Educate clients about preventive care, hospital services, and recommended next steps
• Process invoices, collect payments, and review treatment estimates
• Communicate effectively with veterinarians, technicians, and fellow team members
• Help create a positive experience for every client who walks through our doors

What Our Veterinary Receptionists Bring

• Previous veterinary reception or customer service experience preferred
• Confidence handling high call volume and competing priorities
• Outstanding verbal and written communication skills
• Compassion and professionalism, especially during emotional situations
• The ability to explain hospital policies, services, and recommendations clearly
• Strong multitasking and organizational skills
• Excellent attention to detail
• A positive attitude and collaborative mindset
• The ability to prioritize urgent scheduling needs appropriately
• A genuine passion for helping people and their pets

The Extras You'll Actually Feel

At Lyme Veterinary Hospital, you'll quickly discover that our culture isn't just something we talk about—it's something you experience every day. Our team celebrates one another's successes, steps in to help whenever needed, and believes everyone deserves to feel supported and respected. Whether you're helping a longtime client, welcoming a new family, or working through a busy schedule with your teammates, you'll know you're surrounded by people who genuinely care.

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) Matching & Roth Retirement Savings Plan
• Tuition Support Program
• Referral Bonus Program

Wellness Benefits

• Medical, dental, and vision insurance
• Supplemental insurance options
• Up to three weeks of paid parental leave for eligible employees
• Sick Time / Paid Time Off
• Employee pet discounts

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Paid holidays
• Employee Assistance Program
• Predictable scheduling
• Flexibility when life happens
• A supportive workplace culture that values work-life balance

Join Our Team

If you're looking for more than just another receptionist position—if you're looking for a team that truly supports one another, values your contributions, and believes exceptional client service starts with exceptional people—we'd love to meet you. Apply today and discover why Lyme Veterinary Hospital is a place where careers thrive.

Diversity, equity, inclusion, and belonging are core values at Lyme Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.