Job Description

Who we are

Sterling Pointe Veterinary Clinic is looking for a Client Service Representative!

Position Details

Role: Client Service Representative Status: Full-time Salary: $18.00-$22.00 based on experience / $1.00 diff for Urgent Care shift hours Schedule: Consistent four-day workweek with 10-hour shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, 529 savings plan, tuition support, and referral bonuses Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefits Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance Lifestyle Perks You'll Appreciate: Consistent four-day workweek, six paid holidays, Employee Assistance Program, employee discounts, and a supportive culture that values work-life balance

Looking for a client service role where every day brings something different — and you'll soon get to call a brand-new veterinary hospital home?

Sterling Pointe Veterinary Clinic in Lincoln, California, is seeking a friendly, organized, and compassionate Client Service Representative to join our dedicated team. This is an especially exciting time to come aboard: we’re preparing to move into a brand-new, state-of-the-art hospital designed to create an exceptional experience for our patients, clients, and team.

Sterling Pointe is a progressive, full-service veterinary clinic providing both general practice and urgent care services. That means our Client Service Representatives experience the best of both worlds — building relationships with families during routine wellness visits while also helping clients navigate the unexpected moments that come with urgent care.

If you thrive on variety, enjoy helping people, and want to make a meaningful difference for pets and the families who love them, we'd love to meet you.

Why You'll Love It Here

• Be part of the exciting transition into a brand-new, state-of-the-art veterinary hospital
• Work in a modern facility designed around excellent patient care and an exceptional client experience
• Join a progressive practice offering both general veterinary medicine and urgent care
• Enjoy the variety of routine appointments and fast-paced urgent cases
• Build meaningful, long-term relationships with clients and their pets
• Work alongside a collaborative veterinary team that values communication
• Enjoy a consistent four-day workweek with 10-hour shifts
• Have more days each week for life outside of work
• Grow professionally through continuing education and development opportunities
• Work in a culture built around kindness, professionalism, integrity, and teamwork
• Play an important role in creating a positive experience from the moment clients arrive until they leave
• Join a hospital that values your contribution to excellent patient and client care

What You'll Do

• Welcome clients and their pets with warmth and professionalism
• Serve as the first and last point of contact for clients visiting the hospital
• Create a welcoming and supportive experience for every client and patient
• Answer incoming phone calls and respond to client questions
• Schedule appointments for general practice and urgent care visits
• Help prioritize scheduling needs and communicate urgent concerns appropriately
• Manage client communications accurately and efficiently
• Check patients and clients in and out for appointments
• Maintain accurate client and patient information
• Process invoices and collect payments
• Assist clients with questions about hospital services, scheduling, and policies
• Communicate clearly and compassionately during routine and stressful situations
• Coordinate information between clients and the veterinary medical team
• Support veterinarians, technicians, and assistants by helping maintain efficient communication
• Document client interactions accurately
• Maintain confidentiality of client and patient information
• Help keep the reception area organized, professional, and welcoming
• Support an efficient front-desk workflow in a busy veterinary environment
• Help create an outstanding experience for every client and pet

What You'll Bring

• Previous customer service experience is preferred
• Veterinary reception or veterinary hospital experience is a plus
• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• A friendly, compassionate, and professional approach
• Strong organizational and time-management skills
• The ability to multitask effectively in a fast-paced environment
• Comfort handling both routine appointments and unexpected urgent situations
• The ability to remain calm and empathetic when clients are worried or emotional
• Strong attention to detail
• Confidence using computers and learning practice-management software
• The ability to communicate information clearly and accurately
• A genuine passion for animals and helping the people who care for them
• A dependable and collaborative approach to teamwork
• The ability to adapt as priorities change throughout the day
• A commitment to kindness, professionalism, and integrity
• A desire to continue learning and growing professionally

The Extras You'll Actually Feel

There’s something special about joining a hospital while it’s entering an exciting new chapter. At Sterling Pointe Veterinary Clinic, you’ll have the opportunity to be part of our transition into a brand-new, state-of-the-art facility built to support excellent medicine, efficient teamwork, and an outstanding experience for clients and patients.

You’ll also get variety. Because we provide both general practice and urgent care services, no two days look exactly alike. One moment you may be welcoming a longtime client for a routine wellness appointment, and the next you may be helping a worried pet owner navigate an unexpected medical concern.

That variety makes great communication especially important. As a Client Service Representative, you’ll be the connection between our clients and medical team, helping people feel heard, informed, and supported throughout their visit.

And with a consistent four-day workweek, you'll have more time outside the hospital to recharge and enjoy life beyond work.

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision
• Supplemental insurance, including accident, disability, critical illness, and life insurance
• Paid parental leave
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays
• Employee Assistance Program
• Employee discount program
• Consistent four-day workweek with 10-hour shifts
• Supportive and collaborative workplace culture
• Healthy work-life balance

Join Our Team

If you're ready to bring your customer service skills to a veterinary hospital that values compassion, teamwork, communication, and quality care, we'd love to hear from you.

Join Sterling Pointe Veterinary Clinic during an exciting time of growth and help us create an exceptional experience for every pet and person who walks through the doors of our new hospital. Apply today!

Diversity, equity, inclusion, and belonging are core values at Sterling Pointe Veterinary Clinic and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.