Job Description

Who we are

Animal Care and Wellness Center is Hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: Four weekdays, 8 am - 5 pm. Saturday, 8 am - 12:30 pm.

Animal Care and Wellness Center is an ever-growing, two-doctor small-animal practice seeking an outstanding, responsible individual to join our team – our ohana – as a full-time Client Service Representative (CSR). Our ideal candidate is outgoing, friendly, and ready to greet clients and patients with a warm smile and plenty of Aloha! We foster a culture of continuous learning and growth, so you should be eager to support both our clients and medical team while contributing to a positive, professional environment. We are a family-oriented, full-service animal hospital, and we strive to maintain an upbeat, enthusiastic work atmosphere that centers around client service and patient care.

Why You'll Love it Here

• Consistent scheduling to support a proper work-life balance
• Team-first culture that’s supportive, fun, and big on growth
• Leadership that listens and invests in your development
• Mentorship, continuing education, and real career pathways

What Our Veterinary Receptionists Bring

• A friendly, positive attitude: A warm, easygoing demeanor with a genuine love for working with pets and their owners.
• Excellent customer service skills: Outstanding interpersonal and communication skills—both in person and over the phone.
• Organization and attention to detail: Ability to multitask, prioritize, and stay on top of scheduling, payments, and records.

What You’ll Do

• Being the first and last impression for our clients—greeting them warmly and ensuring an exceptional experience from check-in to check-out.
• Managing phone communications: scheduling appointments, answering questions, and directing calls appropriately.
• Handling financial transactions: processing invoices, payments, and providing estimates.
• Maintaining accurate records in our system, including client communications and patient updates.
• Supporting the medical team by facilitating smooth patient flow, communicating wait times, and ensuring client satisfaction.
• Participating in marketing and social media efforts to help promote our hospital and services.
• Assisting with inventory and supply management as needed.
• Maintaining a clean and welcoming lobby and front desk area.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Ready to Join Our Ohana? Apply today!

Diversity, equity, inclusion, and belonging are core values at Animal Care and Wellness Center and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.