Job Description

Who we are

Jacksonville Community Pet Clinic West is Hiring an Experienced Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Part-time

Salary: Negotiable and based on experience

Schedule: Flexible weekly schedule with rotating half-day Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Do you love being the calm, friendly face that helps pet parents feel supported, informed, and respected, even on the busiest days?

At Jacksonville Community Pet Clinic West, we believe every family deserves accessibly priced, high-quality veterinary care. Our front desk team helps make that happen. As our Veterinary Receptionist, you’ll be the first person clients meet and the one who helps them understand their pet’s care and choose a path that fits their needs.

This role is a great fit for an experienced Veterinary Receptionist or Client Service Representative (CSR) who already knows how fast a veterinary hospital moves and who cares about making every visit feel welcoming.

Why Our Veterinary Receptionists Love It Here

• Care with a mission: We’re committed to keeping high-quality medicine accessible to our local community
• A meaningful role: Our receptionists help families explore care options, estimates, and payment resources so pets get the care they need
• Trust and teamwork: We’re an established practice built on teamwork and compassionate care
• A respectful environment: We work hard to create a positive place for our clients, patients, and team
• Room to grow: Continuing education allowance, professional development, and quarterly team bonuses

What Our Veterinary Receptionists Do

• Greet clients and patients warmly and professionally in person and by phone
• Schedule appointments, manage phone calls, and respond to client questions
• Check clients in and out to keep the day’s workflow running smoothly
• Maintain accurate client and patient records in the practice management system
• Process invoices, payments, estimates, and client account updates accurately
• Help clients understand recommended services, care options, and payment or financing resources
• Communicate clearly with doctors, technicians, assistants, and leadership to support smooth patient care
• Handle busy or emotional moments with patience, professionalism, and empathy
• Keep the reception area organized, welcoming, and client-ready
• Treat every pet and client with the same care and respect you would want for your own

What You’ll Bring

• Previous veterinary receptionist, client service, or front desk experience preferred
• Strong communication skills and a real interest in helping people and pets
• Comfort discussing estimates, payments, financing options, and next steps with clients
• Strong organization and attention to detail, with the ability to multitask in a fast-paced hospital
• A professional, dependable approach and a calm presence under pressure
• A positive, team-first attitude that builds trust with clients and coworkers
• Comfort with computers, multi-line phones, scheduling systems, and practice management software
• A passion for supporting accessible, high-quality veterinary care in your community

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re an experienced Veterinary Receptionist who enjoys connecting with clients, supporting a veterinary team, and helping pets get the care they need, we’d love to meet you.

Apply today and join the team at Jacksonville Community Pet Clinic West!

Diversity, equity, and inclusion are core values of Jacksonville Community Pet Clinic West and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.