Job Description

Who we are

Mother Lode Veterinary Hospital is Hiring a Veterinary Customer Service Representative!

Position Details

Role: Veterinary Customer Service Representative Status: Full-time Salary: $17 - $23 per hour based on experience Schedule: 4-day work week (4 x 10-hour shifts) with no weekends

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Front Desk Role Where Compassion Meets Excellence?

Mother Lode Veterinary Hospital is known for serving clients and patients with compassion, empathy, and integrity. We’re looking for an enthusiastic, organized, and customer-focused Veterinary Customer Service Representative to join our collaborative team in Grass Valley.

As the first and last point of contact for our clients, our CSRs play a vital role in creating an exceptional experience for every pet and every person who walks through our doors. If you thrive in a fast-paced environment, enjoy helping others, and want to be part of a supportive veterinary team, we’d love to meet you.

Why You’ll Love Working at Mother Lode Veterinary Hospital

• Collaborative and supportive team culture
• Opportunities for professional growth and career advancement
• Four-day work week with no weekends
• A hospital committed to compassionate, affordable, high-quality medicine
• Positive environment where teamwork and client service are valued
• The opportunity to make a meaningful difference for pets and their families every day

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones and coordinate appointments efficiently
• Serve as the communication hub between clients, doctors, and hospital staff
• Check patients in and out while maintaining accurate records
• Provide exceptional customer service during every interaction
• Support front desk operations and administrative tasks
• Maintain a clean, organized, and welcoming reception area
• Assist with general office duties and basic housekeeping responsibilities as needed

What Our Veterinary Customer Service Representatives Bring

• Minimum of 3 years of customer service experience required
• Previous veterinary receptionist experience preferred
• Administrative assistant experience is a plus
• Excellent communication and interpersonal skills
• Strong multitasking and organizational abilities
• Positive, team-oriented attitude with outstanding problem-solving skills
• Ability to remain professional and focused in a busy environment
• High school diploma or equivalent preferred

The Extras You’ll Actually Feel

• A supportive team that genuinely enjoys working together
• Opportunities to continue learning and grow within veterinary medicine
• Leadership that values your contributions and ideas
• A workplace culture built on compassion, respect, and collaboration
• Meaningful interactions with pets and the people who love them every day

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re looking for a career where you can combine your love of animals with exceptional customer service while working alongside a compassionate, supportive team, we’d love to hear from you. Apply today and become part of Mother Lode Veterinary Hospital!

Diversity, equity, and inclusion are core values at Mother Lode Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.