Job Description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Castle Vets on a full-time fixed-term basis for 12 months.

We are privileged to work and live in not 1 but 2 areas of outstanding natural beauty. The practice stretches across a fantastic scenic area from Strangford lough up to Slieve Donard. We have on our doorstep a wide range of sport clubs, a racecourse, golf courses, mountain bike trails, landmarks where Game of thrones was shot, something for everyone all within the catchment area.

For nightlife we have multiple bustling tourist seaside towns and villages. For a city experience we are located 45 minutes from Belfast and 1&1/2 hours from Dublin.

Alongside the modern standard equipment, we have invested heavily in equipment to be able to do more advanced surgeries and diagnostics. Our facilities include 2 large animal lab areas, 2 mobile scanning units for routine fertility work and stock facilities for equine reproduction. We have in-house endoscopy, bronchoscopy, rhinoscopy, arthroscopy and digital radiography in both sites. We have a state-of-the-art ultrasound facility with continuous and pulse wave doppler for cardiology and advanced soft tissue imaging.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. You must have a minimum of 5 GCSEs (Grades A-C), including Maths and English.

Working Pattern

*Full-Time; 40 hour work week, Monday-Friday, which includes evening and Saturday shifts on a rota basis.

Key Responsibilities

*Liaising with the clients and the clinical staff to provide a high level of customer care.

*Meeting and greeting clients and pets.

*Booking appointments and diary management.

*Managing telephone and email enquiries.

*Taking payment for services and products.

*Managing cash and end-of-day banking.

*Maintaining a clean and safe space for our clients and their pets.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.