Job Description

Who we are

Elk Creek Animal Hospital is Hiring a Client Care Specialist!

Position Details

• Role: Client Care Specialist / Veterinary Receptionist
• Status: Full-Time
• Salary: Negotiable and based on experience
• Schedule: 4x10-hour shifts. Rotating Saturdays (8 am - noon). Closed Thursdays.

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Client Care Role Where You Can Make a Difference Every Day?

Elk Creek Animal Hospital is seeking a Client Care Specialist to join our exceptional team. If you have a passion for animals, enjoy helping people, and thrive in a collaborative environment, we'd love to meet you.

We are more than a group of compassionate veterinary professionals—we are a supportive team that believes in working together to provide outstanding patient care and exceptional client service. Every interaction matters, and our Client Care Specialists play a critical role in creating a welcoming, positive experience for both pets and their people.

Why Our Client Care Specialists Love Elk Creek Animal Hospital

• Supportive and collaborative team culture
• Opportunities for professional growth and development
• Meaningful work helping pets and the people who love them
• Leadership that values communication, teamwork, and employee success
• A positive environment where your contributions are appreciated
• A workplace focused on compassion, respect, and exceptional service

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones and assist clients with scheduling appointments
• Support patient check-in and check-out processes
• Communicate hospital services, policies, and recommendations clearly
• Process payments and maintain accurate client records
• Assist with client questions and provide exceptional customer service
• Support daily hospital operations and front desk workflow
• Help create a positive experience for every client and patient visit

What Our Client Care Specialists Bring

• Passion for customer service and animal care
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Positive attitude and team-oriented mindset
• Attention to detail and commitment to accuracy
• Ability to remain calm and professional in a fast-paced environment
• Previous veterinary or customer service experience is a plus

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

We cannot wait to tell you more. Apply today and discover what makes Elk Creek Animal Hospital such a rewarding place to build your career.

Diversity, equity, and inclusion are core values at Elk Creek Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.