Innovetive Petcare

Veterinary Receptionist - Evenings

Innovetive Petcare  •  $17 - $19/hr  •  Knoxville, TN (Onsite)  •  2 hours ago
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Job Description

Veterinary Receptionist - Evenings

Department: Receptionists

Employment Type: Full Time

Location: Knoxville, Tennessee

Compensation: $17.00 - $19.00 / hour

Animal Emergency & Specialty Center of Knoxville (AESC Knoxville) is seeking an experienced Evening Veterinary Client Service Representative (CSR) to join our growing emergency and specialty veterinary team.

As a premier emergency and specialty animal hospital, AESC Knoxville is committed to providing exceptional veterinary care and compassionate client support 24 hours a day. We are looking for a client-focused professional who thrives in a fast-paced environment and is passionate about helping pets and their families during critical moments.
At AESC Knoxville, our Client Service Representatives play a vital role in creating a positive experience for clients and patients. As the first point of contact for pet owners, you will provide compassionate support, exceptional customer service, and seamless communication between clients and our veterinary teams.
  • Evening shifts
  • Weekend availability required
  • Holiday rotation as needed
  • Flexible scheduling

Some of the responsibilities you will own in this role:

Client Service & Communication
  • Welcome clients and patients with professionalism, empathy, and compassion
  • Manage patient check-ins and check-outs efficiently
  • Answer phone calls and respond to client inquiries
  • Provide updates regarding patient status and treatment plans
  • Assist clients during emergency situations with calm and confidence
  • Maintain accurate patient and client records
  • Schedule appointments, specialty consultations, and referrals
  • Coordinate communication between veterinary staff and clients
  • Ensure all documentation is completed accurately and confidentially
  • Maintain a clean, organized, and professional reception area
  • Process invoices and payments accurately
  • Handle point-of-sale transactions and financial documentation
  • Collect payments and maintain accurate financial records
  • Assist clients with billing questions and payment options
  • Educate clients on treatment plans, discharge instructions, medications, and follow-up care
  • Provide guidance on preventative care recommendations
  • Address client concerns professionally and escalate issues when appropriate
  • Support pet owners through emergency and specialty care visits

Qualifications:

  • Minimum of 1 year of veterinary client service, veterinary receptionist, or veterinary customer service experience
  • Experience in an emergency veterinary hospital or specialty veterinary practice is preferred
  • Proven ability to deliver exceptional customer service in a fast-paced environment
  • Strong verbal and written communication skills
  • Excellent interpersonal and conflict-resolution abilities
  • Proficiency with veterinary software and point-of-sale systems
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize responsibilities effectively
  • Comfortable working in a busy emergency and specialty setting
  • High school diploma or equivalent required
  • Compassionate and client-focused mindset
  • Passion for animal health and veterinary medicine
  • Ability to remain calm under pressure
  • Strong teamwork and collaboration skills
  • Dependable, adaptable, and solution-oriented attitude

Benefits

  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development

Innovetive Petcare

About Innovetive Petcare

Our Vision

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a great support team dedicated to helping veterinary practices prosper and grow.

Innovetive Petcare runs a great business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better life, with more work-life balance, a strong supportive community, and ongoing training and career development.

Our Team

At Innovetive Petcare, it all begins with a great team. From the veterinarians, veterinary technicians, practice managers and administrative staff at our clinics, to the great support team in our home office, our team is passionate about animal health.

Happy employees, happy clients

When we become your partner, we invest in your people. We believe in the power of company culture and do whatever we can to ensure a fulfilling career with work-life balance. Along with a generous benefits package, we offer continuous development and education opportunities for your employees to learn, grow and develop.

Industry
Veterinary & Animal Care
Company Size
51-200 employees
Headquarters
Austin, Texas
Year Founded
2015
Website
innovetivepetcare.com
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