Job Description

Who we are

Falmouth Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist Status: Full-time Salary: $20.00 - $22.00 / hour Schedule: Monday, Tuesday, Thursday, Friday Experience: Previous veterinary reception or customer service experience preferred

Benefits Highlights

• Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, and Referral Bonus Program.
• Wellness & Peace of Mind: Health insurance including medical, dental, and vision, supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.
• Lifestyle Perks You’ll Appreciate: A four-day work week, rotating Saturdays, real lunch breaks, flexibility when life happens, six paid holidays, an Employee Assistance Program, and an employee discount program.

Looking for a veterinary job that doesn’t come with a schedule that reads like a BINGO card? At Falmouth Animal Hospital, we believe you can provide exceptional client service, support outstanding patient care, and still have a life outside the hospital.

Our three-doctor small animal practice is looking for a friendly, organized, and compassionate Veterinary Receptionist who loves pets and thrives in a supportive, team-first environment. With four-day work weeks and rotating Saturday shifts, you’ll have a predictable schedule that leaves room for the things that matter outside of work.

Why You’ll Love It Here

• A four-day work week designed to support a healthy work-life balance.
• Rotating Saturday shifts rather than every weekend.
• Real lunch breaks—yes, actually.
• Flexibility and understanding when life happens.
• A workplace where being yourself isn’t just allowed—it’s encouraged.
• A team that celebrates birthdays, milestones, and the little wins that matter.
• A supportive, team-first environment where your contributions are valued.

What You’ll Do

• Welcome clients and patients with warmth, compassion, and professionalism.
• Answer incoming calls, route them appropriately, and respond to voicemail messages promptly.
• Schedule appointments and efficiently manage a busy, multi-doctor calendar.
• Check patients in and out while ensuring client and patient information is complete and accurate.
• Collect payments, process invoices, and review estimates with clients.
• Update patient records and thoroughly document client communications.
• Communicate clearly with clients, veterinarians, and clinical team members.
• Help maintain an organized, welcoming, and efficient reception area.
• Support hospital workflow by anticipating needs and helping teammates as needed.

What You’ll Bring

• Confidence managing a high volume of calls and competing priorities.
• Strong customer service skills with a focus on building lasting client relationships.
• Excellent multitasking skills and the ability to remain calm in a fast-paced environment.
• Strong attention to detail when updating records and documenting communication.
• Clear, compassionate, and professional communication skills.
• Comfort learning and using veterinary practice management software.
• Experience with AVImark is preferred.
• A genuine love of animals and empathy for the people who care for them.
• A positive attitude and collaborative, team-first mindset.
• Previous veterinary reception or customer service experience is preferred.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance.
• 401(k) matching & Roth Retirement Savings Plan.
• Flexible Spending Account (full-time only).
• 529 Savings Plan.
• Tuition Support Program (full-time only).
• Referral Bonus Program.

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only).
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only).
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service. This benefit does not apply in states with paid family leave programs.
• Sick Time / Paid Time Off.
• Free/discounted lab work for all employee pets.
• Pet discounts on services and products.
• Pet food discount program.

Workplace Benefits

• Quarterly Team Rewards Bonus Program.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.

Lifestyle Benefits

• Six paid holidays (full-time only).
• Employee Assistance Program.
• Employee discount program.

Join Our Team!

We’d love to learn more about you and share more about us. Apply today and discover what makes Falmouth Animal Hospital a welcoming and rewarding place to build your veterinary career!

Diversity, equity, inclusion, and belonging are core values at Falmouth Animal Hospital and Vetcor. We are committed to building and sustaining an inclusive and equitable workplace where every team member feels respected, supported, and empowered to be their authentic self. We believe our unique perspectives and experiences strengthen our team and help us provide exceptional care to our patients, clients, and one another.