Job Description

Who we are

Wright Animal Hospital is Hiring a Full-Time Veterinary Receptionist!

Position DetailsRole: Veterinary ReceptionistStatus: Full-timeCompensation: Hourly rate is negotiable and based on experienceSchedule: 5 days per week with no weekends and no overnight shiftsExperience: Previous veterinary clinic or high-volume medical front desk experience preferred; prior AVImark experience highly preferred

Benefits Highlights

Financial Rewards that Grow with You: Flexible compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, and referral bonus program

Wellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance options; paid parental leave for eligible full-time employees; Sick Time / Paid Time Off; and employee pet-care benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, Employee Assistance Program, and employee discount program

Are you a compassionate, organized professional who loves people just as much as animals?

Wright Animal Hospital in Des Plaines, IL is looking for a dedicated, full-time Veterinary Receptionist to become the welcoming face and voice of our practice. If you thrive in a fast-paced environment, enjoy connecting with clients, and want a stable schedule with excellent work-life balance, we’d love to meet you.

Established in 1954, Wright Animal Hospital is proud to be one of northern Illinois’ distinguished, modern, and well-equipped animal hospitals. As a Low Stress Handling certified and AAFP-certified Cat Friendly Practice, we’re committed to providing thoughtful, individualized care while treating our patients and clients like family.

Why Our Veterinary Receptionists Love It Here

• Enjoy a consistent full-time schedule of 5 days per week
• No weekends or overnight shifts
• Join a well-established veterinary hospital that has served its community since 1954
• Work in a modern, well-equipped veterinary practice
• Be part of a Low Stress Handling certified and AAFP-certified Cat Friendly Practice
• Work alongside a highly skilled and supportive team of veterinary professionals
• Help create a welcoming, compassionate experience for pets and their people
• Use your AVImark and customer service skills in a role that directly supports excellent patient care
• Grow professionally in a team environment that values high-quality, individualized veterinary care

What You’ll Do As A Veterinary Receptionist

• Serve as a welcoming first point of contact for clients and their dogs and cats
• Warmly greet clients and manage patient check-in and check-out
• Maintain an organized and efficient lobby flow
• Use AVImark practice management software throughout the day
• Manage appointment and boarding calendars in AVImark
• Create and update electronic medical records
• Process patient reminders and maintain accurate client and patient information
• Generate client estimates and invoices
• Manage multi-line phone calls and electronic client communications
• Gather information and help identify the urgency of patient needs so concerns can be directed appropriately
• Clearly explain invoices and charges to clients
• Process client payments accurately and efficiently
• Assist with daily financial reporting in AVImark
• Communicate compassionately and professionally with clients, including during stressful or emotional situations
• Collaborate with the veterinary team to coordinate appointments and support efficient patient care

What You’ll Bring

• Prior experience utilizing AVImark software is highly preferred
• Comfort navigating AVImark calendars, treatment codes, and digital medical charts
• Previous experience in a veterinary clinic or high-volume medical front desk setting preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Excellent multitasking and organizational abilities
• Sharp attention to detail and commitment to accuracy
• A compassionate and empathetic approach to clients and their pets
• Ability to remain calm, professional, and helpful during stressful or emotional situations
• Comfort working in a busy, fast-paced environment
• A collaborative approach and willingness to support the entire hospital team
• A genuine desire to create an excellent experience for every client who contacts or visits the practice

The Extras You’ll Actually Feel

• A stable 5-day-per-week schedule
• No weekend shifts
• No overnight shifts
• A long-standing practice with more than 70 years of service to its community
• A supportive team of skilled veterinary professionals
• A modern, well-equipped hospital environment
• A Low Stress Handling certified approach to patient care
• An AAFP-certified Cat Friendly Practice environment
• The opportunity to build meaningful relationships with clients and their pets
• A role where your organization, communication, and customer service skills make a difference every day

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

At Wright Animal Hospital, you’ll be more than the person behind the front desk. You’ll be an important part of the connection between our clients, their pets, and our veterinary team. Your organization, compassion, communication skills, and AVImark experience will help keep our hospital running smoothly while creating a welcoming experience for every family we serve.

We can’t wait to welcome you to the Wright Animal Hospital team!

Diversity, equity, inclusion, and belonging are core values at Wright Animal Hospital and Vetcor. We’re committed to building and sustaining an inclusive and equitable workplace where every team member feels safe being their authentic self, experiences a true sense of belonging, and is empowered to reach their full potential.