Job Description

Locations: Denver, Colorado

Categories: Client Care

Req ID: 14997

Who we are

Highlands Animal Clinic is Hiring an Experienced Veterinary Receptionist!

Position Details

Role: Experienced Veterinary Receptionist

Status: Full-time or part-time

Salary: $19.29 - $23 per hour

Schedule: Three 9-hour shifts per week plus two half-Saturdays per month

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision coverage with supplemental options for eligible employees; generous PTO; and employee pet discounts

Professional Growth & Recognition: Continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You’ll Appreciate: An Employee Assistance Program, employee discount program, and a schedule designed to support work-life balance

Looking for a veterinary receptionist position where you’ll feel welcomed, appreciated, and respected by your coworkers and leadership? Highlands Animal Clinic may be the perfect fit.

Highlands Animal Clinic is looking for a friendly, enthusiastic, client-focused Veterinary Receptionist with at least one year of veterinary experience to join our team. We’re a busy, five-doctor practice located in the heart of Denver’s Highlands neighborhood, where we combine high-quality veterinary medicine with the personalized service our clients have come to know and trust.

Our practice is located in a charming Victorian-style home nestled in a pet-friendly community near local boutiques and eateries. More importantly, we’ve created a fast-paced but organized workplace where teamwork matters, coworkers support one another, and exceptional client service is part of everything we do.

Why Our Veterinary Receptionists Love It Here

• Supportive, organized team environment built on respect and collaboration
• Five-doctor practice with an experienced medical and support team
• A hands-on client service role that plays an important part in patient care
• Positive workplace culture centered around “Modern Medicine with Old Fashioned Service”
• Leadership that appreciates your contributions and encourages professional growth
• Convenient location in Denver’s vibrant Highlands neighborhood
• Opportunities to continue building your veterinary knowledge and client-service skills

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and provide exceptional customer service
• Schedule appointments and help maintain an efficient multi-doctor calendar
• Check clients and patients in and out while maintaining accurate information
• Assist clients with questions regarding appointments, medications, pharmacy needs, and general veterinary care
• Help identify urgent concerns and communicate appropriately with the medical team
• Process credit card transactions and assist with daily financial balancing
• Maintain accurate client and patient records
• Support an efficient flow between the reception and medical teams
• Maintain a clean, organized, and welcoming lobby and reception area
• Collaborate closely with doctors, technicians, assistants, and fellow receptionists to provide an exceptional client experience

What You’ll Bring

• At least one year of veterinary hospital experience
• Previous veterinary reception experience strongly preferred
• Excellent customer-service and communication skills
• Positive attitude and commitment to going above and beyond for clients
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and dependable follow-through
• Confidence handling client questions and sensitive situations professionally
• Comfort using computers and veterinary practice-management software
• IDEXX Cornerstone experience is a plus
• Collaborative, team-first mindset
• Genuine passion for helping pets and the people who love them

The Extras You’ll Actually Feel

• A team that wants you to feel welcomed, appreciated, and respected
• A fast-paced workplace that values organization and teamwork
• A client service team that is trusted to play a meaningful role in patient care
• Leaders who recognize the importance of your work
• Opportunities to continue learning and growing within veterinary medicine
• A workplace culture where personalized service is more than a slogan—it’s the “Hilac way”

Benefits You Can’t Beat

Benefit eligibility may vary based on average hours worked per week.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re an experienced veterinary professional looking for a client-service role where you’ll be trusted, appreciated, and supported by a team that cares about doing great work together, we’d love to meet you.

Apply today and discover why Highlands Animal Clinic is such a rewarding place to continue building your veterinary career.

Diversity, equity, inclusion, and belonging are core values at Highlands Animal Clinic and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.