Job Description

Who we are

Northridge Animal Hospital is Hiring a Customer Service Representative!

Position Details

Role: Experienced Customer Service Representative Status: Full-time Salary: Competitive pay based on experience and skill level Schedule: 4 day work week

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, flexible compensation based on experience and growth potential, 401(k) matching, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts

Professional Growth & Recognition: Ongoing training, mentorship, and opportunities for continued learning and career development

Lifestyle Perks You’ll Appreciate: Supportive team culture, work-life balance, and an Employee Assistance Program

Looking for a Veterinary Customer Service Role Where You Can Truly Make a Difference?

At Northridge Animal Hospital, we are passionate about the care we provide to our patients and clients. Our goal is to provide the highest quality care throughout every stage of a pet’s life while building lasting relationships with the families we serve.

When you join the Customer Service Representative team at Northridge Animal Hospital, you become part of a compassionate, professional, and collaborative veterinary family dedicated to helping pets and the people who love them. We believe in supporting one another, encouraging growth, and creating an environment where every team member can thrive.

Why Our Customer Service Representatives Love Northridge Animal Hospital

• Fun, supportive, and team-oriented clinic culture
• Meaningful work helping pets and their families every day
• Opportunities for continued learning and professional growth
• Leadership that values communication, teamwork, and compassion
• A workplace where your contributions truly matter
• Fast-paced environment that keeps every day engaging
• A team that supports one another and works collaboratively

What You’ll Do

• Answer incoming phone calls and assist clients with questions and scheduling
• Take messages and communicate effectively with the veterinary team
• Deliver exceptional customer service and compassionate client support
• Maintain accurate client and patient records
• Process invoices, payments, and cash transactions
• Educate clients about hospital services and patient care recommendations
• Support hospital workflow and maintain a positive client experience
• Practice proper infection control and hospital safety protocols
• Communicate professionally and compassionately with clients and coworkers
• Help create a welcoming, supportive environment for pets and their families

What Our Customer Service Representatives Bring

• Minimum of 1 year of Customer Service Representative experience required
• Strong communication and client service skills
• Ability to multitask efficiently in a fast-paced environment
• Positive attitude and team-oriented mindset
• Compassion, patience, and professionalism during challenging situations
• Strong attention to detail and organizational skills
• Ability to build rapport with clients, coworkers, and leadership
• Passion for learning, growing, and sharing knowledge with others
• Genuine love for pets and the people who care for them

The Extras You’ll Actually Feel

• Mentorship and support from an experienced veterinary team
• Opportunities for continued learning and career development
• A workplace culture built around kindness, teamwork, and collaboration
• Employee benefits that support both personal and professional well-being
• A clinic environment where positivity and compassion are valued every day
• The opportunity to build meaningful relationships with clients and patients

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance options available
• Sick Time / Paid Time Off
• Employee pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Professional development opportunities
• Ongoing training and mentorship
• Continuing education opportunities
• Supportive leadership and collaborative team culture

Lifestyle Benefits

• Employee Assistance Program
• Employee discount program
• Work-life balance and scheduling support

Join Our Team!

If you’re passionate about helping pets and the people who love them while working with a supportive veterinary team, we’d love to hear from you. Apply today and discover what makes Northridge Animal Hospital such a rewarding place to grow your career!

Diversity, equity, inclusion, and belonging are core values at Northridge Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.