Job Description

Who we are

Horton Animal Hospital Northeast is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist Status: Full-time Salary: Competitive compensation based on experience Schedule: Monday through Friday with rotating Saturday mornings. Experience: Customer service experience required; veterinary experience is a plus

Benefits Highlights

• Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), and Referral Bonus Program.
• Wellness & Peace of Mind: Health insurance including medical, dental, and vision (full-time only), supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.
• Lifestyle Perks You’ll Appreciate: A consistent weekday schedule, rotating Saturdays, six paid holidays (full-time only), an Employee Assistance Program, and an employee discount program.

Are you passionate about animal welfare and nurturing the human-animal bond? Do puppy kisses and kitty face nudges make your day? Horton Animal Hospital Northeast is looking for a compassionate, customer-focused Veterinary Receptionist to join our front desk team.

Our Veterinary Receptionists are the face of the practice and play an important role in every client and patient experience. You’ll help strengthen our reputation in the community by creating a warm welcome, providing exceptional service, and supporting pets and their families throughout every stage of care.

Why You’ll Love It Here

• A well-established, five-doctor hospital with a strong community reputation.
• A collaborative team committed to outstanding client service and patient care.
• Advanced equipment and services, including ultrasound, digital radiology, laser therapy, in-house laboratory equipment, and advanced patient monitoring.
• Healthy Start Plans designed to give puppies and kittens the best possible beginning.
• Meaningful partnerships with local rescue and animal-welfare organizations.
• A hospital known for caring for pets through every stage of life.
• A great opportunity to begin or continue building a career in veterinary medicine.

What You’ll Do

• Welcome clients and patients with warmth, empathy, and professionalism.
• Manage multiple phone lines and respond to client questions clearly and courteously.
• Schedule appointments and help coordinate the hospital’s daily calendar.
• Complete client follow-ups and communicate important information promptly.
• Process payments and assist clients during check-in and check-out.
• Help clients with pet food, medications, and other supply purchases.
• Update patient charts and maintain accurate client and patient information.
• Keep the reception area clean, organized, comfortable, and welcoming.
• Communicate with veterinarians, technicians, and other team members to support efficient hospital operations.
• Create a positive experience for every pet and person who contacts or visits the hospital.

What You’ll Bring

• A genuine love of animals and commitment to their welfare.
• Previous customer service experience.
• Excellent communication and interpersonal skills.
• A calm, friendly, and professional telephone presence.
• Strong organizational and multitasking abilities.
• The ability to manage competing priorities in a busy hospital environment.
• Excellent attention to detail when updating records and documenting communication.
• A positive attitude and collaborative, team-first mindset.
• Compassion and empathy for clients during both joyful and difficult moments.
• Veterinary reception experience is a plus but not required.

The Extras You’ll Actually Feel

Horton Animal Hospital Northeast has proudly earned a reputation for “Caring for Pets Through All Stages of Life.” Our team takes pride in supporting the local community through partnerships with organizations such as Second Chance, Animal Control, and the Central Missouri Humane Society.

The hospital has also been voted “Best in Columbia” multiple times, including 2023, 2024, and 2026. You’ll have the opportunity to join a respected practice where your client-service skills, compassion, and contributions will make a meaningful difference every day.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re ready to bring your compassion, customer service skills, and love of animals to an outstanding veterinary practice, we’d love to hear from you. Apply today and discover what makes Horton Animal Hospital Northeast such a rewarding place to build your career!

Diversity, equity, inclusion, and belonging are core values at Horton Animal Hospital Northeast and Vetcor. We are committed to building and sustaining an inclusive and equitable workplace where every team member feels respected, supported, and empowered to be their authentic self. We believe our unique perspectives and experiences strengthen our team and help us provide exceptional care to our patients, clients, and one another.