Job Description

Who we are

Colleyville Animal Clinic is looking for a Full-Time Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist Status: Full-time Salary: Negotiable and based on experience Schedule: Tues - Fri 7:30 am - 6 pm & 2 Saturdays a month

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, production bonuses, 401(k) matching, Roth retirement savings, flexible spending options, tuition support, and referral bonuses Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave for eligible employees, paid time off, and employee pet care benefits Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance Lifestyle Perks You'll Appreciate: Employee Assistance Program, employee discounts, periodic staff lunches, a comfortable workplace, and a supportive team committed to work-life balance

Ready to create exceptional experiences for clients and patients while working with a friendly, high-performing veterinary team?

Colleyville Animal Clinic is seeking an upbeat and energetic Full-Time Veterinary Receptionist to join our established practice. We are proud to provide high-quality medicine and exceptional service in a comfortable environment where wonderful clients, talented doctors, and a fantastic support team work together to deliver the best possible care.

As an AAHA-accredited veterinary clinic, we are committed to maintaining high standards throughout every part of the patient and client experience. Our reception team plays an essential role in that commitment by creating a welcoming first impression, coordinating appointments, supporting communication, and helping each hospital visit run smoothly.

We are looking for a highly motivated individual who can balance efficiency with empathy, communicate professionally, and remain composed in a busy veterinary setting.

Why You'll Love It Here

• Join an established AAHA-accredited veterinary practice
• Work alongside experienced doctors and a dedicated support team
• Build relationships with wonderful clients and their pets
• Contribute to a hospital committed to high-quality medicine
• Work in a comfortable, welcoming environment
• Receive support as you learn our systems and procedures
• Continue developing your veterinary knowledge and customer service skills
• Enjoy uniforms and valuable employee pet discounts
• Participate in periodic staff lunches
• Receive recognition through performance and team reward programs
• Be part of a workplace that values compassion, professionalism, and teamwork
• Make a meaningful difference in every client and patient interaction

What You'll Do

• Welcome clients and patients with warmth, professionalism, and a positive attitude
• Serve as a primary point of contact for clients by phone and in person
• Answer and manage multiple incoming phone calls efficiently
• Record, route, and follow up on client messages
• Schedule appointments, procedures, surgeries, and boarding reservations
• Check patients in and out for appointments, surgery, and boarding
• Maintain accurate client and patient information in Cornerstone Veterinary Software
• Create and update appointments within the hospital's scheduling system
• Communicate appointment instructions and hospital policies clearly
• Coordinate with veterinarians, technicians, assistants, and boarding team members
• Help maintain an efficient flow of information throughout the hospital
• Process payments accurately and provide receipts
• Review invoices and respond to basic client questions
• Perform end-of-day financial and administrative procedures
• Protect confidential client and patient information
• Help manage client expectations during busy periods
• Maintain a clean, organized, and welcoming reception area
• Provide compassionate service during routine, urgent, and emotional situations
• Support teammates and assist with other administrative responsibilities as needed

What You'll Bring

• Previous veterinary reception experience preferred
• Experience in customer service, hospitality, healthcare, or a busy front-office setting is a plus
• Familiarity with Cornerstone Veterinary Software is preferred but not required
• Excellent verbal and written communication skills
• A friendly, upbeat, and energetic personality
• A strong commitment to client satisfaction
• Genuine compassion and care for animals
• The ability to communicate professionally with clients and coworkers
• Confidence handling difficult or emotional conversations
• The ability to remain calm and poised in stressful situations
• Strong organizational and time-management skills
• The ability to manage multiple calls, messages, and responsibilities
• Careful attention to detail and accurate recordkeeping habits
• Confidence processing payments and completing financial procedures
• Dependability and consistent attendance
• The ability to work effectively in a fast-paced veterinary environment
• A positive, flexible, and team-oriented attitude
• Availability to work two Saturday shifts each month

The Extras You'll Actually Feel

At Colleyville Animal Clinic, the reception team is an important part of patient care. You will help connect clients with the medical support their pets need, communicate essential information to the clinical team, and guide families through every step of their hospital visit.

This position offers the opportunity to work with clients during many different moments, from welcoming a new puppy or kitten to supporting a family through a stressful medical concern. Your ability to listen carefully, communicate clearly, and respond compassionately will have a direct impact on the experience of every person and pet who enters our hospital.

You will also become part of a close-knit team that takes pride in practicing excellent medicine while maintaining a supportive and comfortable workplace. Our doctors and staff members value collaboration, professionalism, and the unique contribution each person makes to the hospital.

Benefits You Can't Beat

Financial Benefits

• Flexible compensation
• Production bonus opportunities
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral Bonus Program

Wellness Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• Paid parental leave for eligible employees
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Training and support with Cornerstone Veterinary Software
• Opportunities to expand veterinary knowledge and client service skills

Lifestyle Benefits

• Employee Assistance Program
• Employee discount program
• Periodic staff lunches
• Supportive and collaborative hospital culture
• Comfortable working environment
• Consistent hospital hours
• Meaningful work helping pets and their families
• Opportunities to build lasting client relationships
• A team that values communication, compassion, and professional excellence

Join Our Team

If you are an upbeat, dependable, and compassionate Veterinary Receptionist who enjoys helping people and animals, we would love to meet you. Apply today and discover how your communication skills, energy, and commitment to outstanding service can make a difference at Colleyville Animal Clinic!

Diversity, equity, inclusion, and belonging are core values at Colleyville Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.