Pets at Home

Veterinary Receptionist / Client Care Advisor

Pets at Home  •  Onsite  •  2 hours ago
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Job Description

Veterinary Receptionist / Client Care Advisor

If you’re passionate about delivering exceptional customer service, enjoy working collaboratively, and have a genuine passion for animal care, we have a fantastic opportunity for you to join Gloucester Barnwood Vets for Pets, with an immediate start available.

This standalone practice is ideally located just five minutes from Gloucester town centre and offers onsite parking. You’ll be working alongside a supportive and experienced team, including one Head Clinical Care Advisor, two Clinical Care Advisors, four full-time vets, a Practice Manager, four RVNs, one VCA, and one Student Nurses.

What your typical day will look like:

  • Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
  • Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
  • Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
  • You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
  • Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
  • Previous veterinary experience desirable but not essential.

This is a full-time working 40 hours per week with shifts between 8am & 7pm Monday to Friday with 1 in 4 Saturday between 8am & 5pm - The salary will be in line with the National Minimum Wage

What we are looking for:

  • Has previous experience working in a veterinary practice or receptionist experience
  • Is calm, organised and thrives in a fast past environment
  • Brings energy, enthusiasm and has a genuine love for pets
  • Can balance compassion with efficiency
  • Happy using computer systems and managing books
  • Must have a can-do attitude
  • Answering the phone, dealing with queries, transferring calls and taking messages where applicable
  • Taking card and cash payments
  • Working in accordance with GDPR
  • Meeting and greeting clients in a professional manner
  • Providing a warm and welcoming experience to our clients arriving at the practice

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

In return, we offer a range of benefits, including a 20% discount at the Vet Group, Pets at Home, and the Groom Room, as well as access to exclusive discounts and cashback offers. You’ll also benefit from in-house career development opportunities, a pension scheme, holiday allowance, and an extra day off to celebrate your birthday

Location GL4 3HA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect, and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, People, and our Planet. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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