At Chesterfield Vets for Pets, we believe our reception team is the heart of the practice.
worried about a much-loved pet, and the last person they see before they leave. That means this role is about far more than answering the phone or booking appointments.
We’re looking for someone who is warm, organised, professional and genuinely enjoys helping people. Someone who can make every client feel welcome, remain calm during busy periods and become an important part of our close-knit team.
About the role
This is a full-time front-of-house position where no two days are the same.
Your responsibilities will include:
This is a front-of-house reception role You’ll be the face of the practice and play a key role in creating an exceptional experience for every client.
What we’re looking for
Previous reception or customer service experience is essential. Veterinary experience is welcome but isn’t essential—we can teach you that.
We’re looking for someone who is:
Most importantly, we’re looking for someone who enjoys working with people and understands that great customer service comes from empathy, kindness and excellent communication.
Why join us?
We’re proud of the culture we’ve built.
We’re a supportive, collaborative team who genuinely enjoy working together. We don’t believe in hierarchy or unnecessary pressure—we believe in helping each other and creating an environment where everyone feels valued.
Our clients know us as a friendly, welcoming practice, and we’re looking for someone who shares those values.
We also offer:
We’re proudly inclusive and value diversity across our team.
We’re working towards our Autism Friendly Award and recognise that people work in different ways. We actively support that.
Hours
If this sounds like you…
We’d love to hear from you.
Please send us your CV along with a short covering letter telling us a little about yourself and why you’d like to join Chesterfield Vets for Pets to jenny.oliver@vetsforpets.com
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
