Job Description

Who we are

Lucky Pet Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist / Client Service Representative Status: Full-time Salary: Negotiable and based on experience Schedule: 4-day work week; Monday, Tuesday, Thursday 7:30 am - 5 pm, Friday 7:30 am - 4 pm

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Veterinary Receptionist Role Without a BINGO Card Schedule?

At Lucky Pet Animal Hospital in Berwick, Maine, we believe you can provide excellent patient care and still have a life outside the hospital. We’re a single-doctor, small animal practice looking for a Veterinary Receptionist / Client Service Representative who enjoys helping both people and pets while working alongside a supportive, collaborative team.

If you’re searching for a practice where your contributions are appreciated, your schedule is respected, and teamwork truly matters, this could be the perfect fit for you.

Why Our Veterinary Receptionists Love Lucky Pet Animal Hospital

• Predictable scheduling and respect for your personal time
• A supportive team culture where everyone works together
• Leaders who genuinely listen, value your ideas, and appreciate your contributions
• Opportunities to continue learning and expand your skillset
• Continuing education and professional development are encouraged
• A positive workplace environment focused on collaboration and compassion

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Communicate hospital policies, pricing, and service information clearly
• Maintain a clean, organized front desk and welcoming lobby environment
• Handle client concerns with empathy and professionalism, escalating when needed
• Support hospital cleanliness across treatment and kennel areas
• Help the team with tasks as needed to keep the day running smoothly
• Assist with scheduling appointments, client communication, and daily front desk operations
• Support exceptional patient and client experiences throughout every visit

What Our Veterinary Receptionists Bring

• Previous experience as a veterinary receptionist
• Comfort working in a fast-paced clinical environment
• Familiarity with veterinary terminology and hospital workflows preferred
• Experience coordinating appointments, managing schedules, and optimizing clinic flow
• Strong communication and customer service skills
• A proactive, solutions-oriented mindset with a willingness to jump in and help
• Positive attitude and ability to collaborate effectively with teammates

The Extras You’ll Actually Feel

• A workplace culture built around respect, teamwork, and support
• Leadership that values employee well-being and work-life balance
• Opportunities to continue growing your veterinary knowledge and skills
• A team that genuinely appreciates one another’s contributions
• A clinic environment where positivity and compassion matter every day

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

We’d love to learn more about you and share more about us. Apply today and discover what makes Lucky Pet Animal Hospital such a great place to grow your veterinary career!

Diversity, equity, inclusion, and belonging are core values at Lucky Pet Animal Hospital and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.