Job Description

Who we are

University Veterinary Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative (CSR) / Veterinary Receptionist Status: Full-time Salary: $19.18-$22.00, dependent upon experience Schedule: 4-day work week; no nights or on-call shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Veterinary Receptionist Role Where Teamwork and Positivity Matter?

University Veterinary Hospital is a team-oriented, five-doctor practice looking to add a Client Service Representative to our exceptional team. We believe in a "better together" philosophy and know that when we support, celebrate, and encourage one another, both our team members and patients thrive.

We are proud of the positive, collaborative culture we've built and are looking for someone who enjoys helping people, loves animals, and wants to be part of a hospital where learning, growth, and teamwork are valued every day.

Why Our Client Service Representatives Love University Veterinary Hospital

• Supportive and collaborative team environment
• Consistent scheduling and excellent work-life balance
• 4-day work weeks
• No nights or on-call shifts
• Opportunities to learn, grow, and advance professionally
• Breakroom stocked with drinks and snacks
• Regular lunch breaks
• A culture that encourages positivity, creativity, and teamwork
• Leadership that values new ideas and professional development

What You’ll Do

• Welcome clients and patients while providing exceptional customer service
• Manage patient check-in and check-out processes
• Schedule appointments for wellness visits, surgeries, procedures, rechecks, and urgent care appointments
• Answer phones and assist clients with questions and hospital services
• Prepare and maintain patient records and charts
• Assist with prescription processing and client education regarding medication administration
• Process invoices, collect payments, and maintain accurate financial records
• Support over-the-counter product sales and client recommendations
• Maintain cleanliness and organization throughout the reception and waiting areas
• Assist with client communications, reminders, welcome packets, and hospital correspondence
• Support emergency intake communication and coordinate with hospital staff as needed
• Utilize practice management software and hospital systems efficiently and accurately

What Our Client Service Representatives Bring

• High school diploma or GED required; bachelor's degree preferred
• Prior customer service experience required; veterinary or medical office experience preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask while maintaining accuracy and professionalism
• Basic computer proficiency, including Microsoft Office and email applications
• Knowledge of veterinary products and services preferred
• Professional telephone etiquette and customer service skills
• Positive attitude and commitment to teamwork
• Ability to remain calm and compassionate during stressful situations

The Extras You’ll Actually Feel

• A clinic culture that supports creativity and positivity
• Mentorship and encouragement as you continue growing professionally
• A team that values empathy, collaboration, and mutual respect
• Opportunities to share your ideas and make a meaningful impact
• A workplace where helping one another is part of the culture
• Meaningful work supporting pets, clients, and your community every day

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a place where your ideas are valued, your growth is encouraged, and your work truly makes a difference, we'd love to hear from you. Apply today and discover what makes University Veterinary Hospital such a rewarding place to build your career!

Diversity, equity, and inclusion are core values at University Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.