Job Description

Who we are

Winsted Hospital for Animals is Hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: 4- or 5-day workweeks. Rotating Saturdays.

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
• Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and career development support
• Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Winsted Hospital for Animals (WHFA) is seeking a friendly, organized, and customer-focused Veterinary Receptionist to join our team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about helping pets and their families receive exceptional care.

At WHFA, we are committed to providing compassionate veterinary care and an outstanding client experience. Our reception team plays a critical role in creating a welcoming, efficient, and supportive environment for both clients and patients. From the first phone call to the final checkout, you’ll help ensure every client feels heard, informed, and confident in the care their pet receives.

Why Our Veterinary Receptionists Love Winsted Hospital for Animals

• A collaborative and compassionate team dedicated to exceptional care and service
• A role where your work directly shapes the client experience
• Opportunities to strengthen your veterinary knowledge and professional skills
• Professional development and continuing education opportunities
• A team that recognizes the important role reception plays in successful patient care
• A supportive environment where employees are appreciated and empowered to succeed

What Our Veterinary Receptionists Do

• Welcome clients and their pets with warmth, professionalism, and compassion
• Answer incoming phone calls and respond to client questions and requests
• Schedule, confirm, and coordinate appointments
• Assist clients and patients with the check-in and check-out process
• Process payments accurately and efficiently
• Maintain accurate and up-to-date client and patient records
• Manage prescription refill requests according to hospital protocols
• Relay messages and client concerns to veterinarians and medical team members
• Provide clients with accurate information regarding hospital services, policies, and procedures
• Coordinate communication between clients and the medical team
• Support daily hospital operations and help maintain an efficient workflow
• Maintain a clean, organized, and welcoming reception area
• Provide exceptional customer service during both routine and emotionally challenging situations

What Our Veterinary Receptionists Bring

• Previous veterinary reception, medical reception, or customer service experience is preferred
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Attention to detail and strong organizational abilities
• Ability to multitask and manage priorities in a busy environment
• Comfort using computers and willingness to learn veterinary software systems
• Ability to remain calm, professional, and compassionate in challenging situations
• A dependable, professional, and team-oriented approach
• A positive attitude and strong work ethic
• A genuine passion for helping pets and the people who love them

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

At Winsted Hospital for Animals, our reception team is an essential part of everything we do. You’ll be the welcoming voice on the phone, the friendly face at the front desk, and an important connection between our clients and medical team. If you’re looking for an opportunity to make a difference while working with a dedicated and compassionate team, we would love to hear from you.

Join Winsted Hospital for Animals and help us create an exceptional experience for every pet and pet owner who walks through our doors. Apply today!

Diversity, equity, and inclusion are core values at Winsted Hospital for Animals and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.