Job Description

Who we are

North Austin Animal Hospital is Hiring a Veterinary Receptionist!

Position DetailsRole: Veterinary Receptionist Status: Full-time Salary: Negotiable and based on experience Schedule: One or two weekdays off each week with rotating Saturday shifts (7:45 a.m.–2:00 p.m.)

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a veterinary receptionist position where your ideas are valued, your growth is encouraged, and your team genuinely enjoys working together? We'd love to meet you.

North Austin Animal Hospital is building something special, and we're looking for an experienced Veterinary Receptionist to help us continue creating an exceptional experience for our clients and patients. We are more than a group of veterinary professionals—we're a supportive team that believes we're better together.

Our hospital is committed to providing outstanding patient care and exceptional client service while creating opportunities for every team member to learn, grow, and build a rewarding career. If you're a motivated, compassionate professional who enjoys working in a collaborative environment, you'll fit right in.

Why Our Veterinary Receptionists Love It Here

• Consistent scheduling that supports a healthy work-life balance
• Team-first culture that's supportive, fun, and focused on growth
• Leadership that listens, values your ideas, and invests in your success
• Mentorship, continuing education, and opportunities for career advancement
• Cross-training opportunities that help you expand your knowledge and skills
• Collaborative environment where everyone contributes to outstanding patient care
• Meaningful relationships with clients, patients, and coworkers

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer multi-line phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and efficiently manage a multi-doctor appointment schedule
• Check clients and patients in and out while maintaining accurate records
• Process invoices, collect payments, and review treatment estimates with clients
• Communicate clearly with clients regarding appointments, hospital services, and follow-up care
• Maintain a clean, organized, and welcoming reception area
• Work closely with doctors, technicians, assistants, and fellow receptionists to keep the hospital running smoothly
• Deliver an exceptional client experience during both routine and emotional visits

What Our Veterinary Receptionists Bring

• Previous veterinary reception experience preferred
• Strong customer service and communication skills
• Critical thinking, curiosity, and a positive, can-do attitude
• Professionalism and reliability in a fast-paced environment
• Excellent organizational skills and attention to detail
• Confidence using computers and learning veterinary software
• Ability to multitask while maintaining accuracy and compassion
• Team-first mindset with a willingness to jump in wherever needed
• Genuine passion for helping pets and the people who love them

The Extras You'll Actually Feel

• A supportive team that celebrates each other's successes
• Leaders who encourage your personal and professional growth
• Opportunities to continue learning through cross-training and mentorship
• Consistent scheduling that helps support life outside the hospital
• A positive workplace where collaboration, kindness, and respect are part of every day
• The satisfaction of making a meaningful difference for pets, clients, and your teammates

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a hospital where your contributions are valued, your career can continue to grow, and your team genuinely enjoys working together, we'd love to hear from you.

Apply today and discover why North Austin Animal Hospital is such a rewarding place to build your veterinary career.

Diversity, equity, inclusion, and belonging are core values at North Austin Animal Hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.