Job Description

Who we are

Austin Veterinary Diagnostic Hospital is looking for a Client Relationship Specialist!

Position Details

Role: Client Relationship Specialist (Veterinary Receptionist) Status: Full-time Salary: Negotiable and based on experience Schedule: 4 or 5-day weeks with closing shift (8 am-7 pm or 10 am -7 pm)rotating Saturday shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, tuition support, and referral bonuses Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefits Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance Lifestyle Perks You'll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, and the opportunity to work alongside an exceptional specialty-focused veterinary team

Looking for a client service career where you can make a difference while working with cutting-edge veterinary medicine?

Austin Veterinary Diagnostic Hospital is seeking a compassionate, dependable Client Relationship Specialist to join our exceptional team. Located in the beautiful Texas Hill Country, our hospital brings advanced diagnostics, specialty services, and routine veterinary care together under one roof. From CT scans and ultrasound to endoscopy, arthroscopy, advanced dentistry, and a fully equipped in-house laboratory, we're committed to providing comprehensive care and an outstanding experience for every client and patient.

As the first and last person our clients interact with, you'll play a vital role in creating a welcoming, supportive experience while helping our hospital operate smoothly every day. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we'd love to meet you.

Why Our Client Relationship Specialists Love It Here

• Join an advanced, state-of-the-art veterinary hospital
• Work alongside an experienced, collaborative medical team
• Build meaningful relationships with clients and their pets
• Enjoy opportunities for professional growth and continuing education
• Be part of a hospital committed to providing comprehensive, same-day care whenever possible
• Work in a supportive environment that values teamwork, compassion, and excellence
• Make a meaningful impact every day while helping pets receive exceptional care

What Our Client Relationship Specialists Do

• Deliver exceptional customer service to clients and their pets
• Answer phone calls, text messages, and emails professionally and compassionately
• Schedule appointments, procedures, and diagnostic services accurately
• Welcome clients and patients while managing check-in and check-out efficiently
• Facilitate communication between clients and the medical team
• Maintain accurate client, patient, and medical records within the practice management system
• Process payments, collect deposits, and follow up on outstanding balances
• Help resolve client concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming reception and lobby area
• Assist with additional administrative duties as needed

What Our Client Relationship Specialists Bring

• At least two years of customer service experience
• Veterinary reception experience preferred
• Excellent verbal and written communication skills
• A friendly, patient, and compassionate attitude
• Strong organizational and multitasking abilities
• Excellent conflict resolution and problem-solving skills
• A positive, team-oriented work ethic
• Ability to learn quickly and work independently
• Familiarity with veterinary medical terminology is preferred
• Availability to work evenings and weekends as needed

The Extras You'll Actually Feel

At Austin Veterinary Diagnostic Hospital, you'll be surrounded by teammates who are passionate about delivering exceptional medicine and outstanding client service. We believe every team member contributes to our success, and we're committed to creating a workplace where you'll feel supported, appreciated, and encouraged to continue growing. Here, you'll have the opportunity to work with advanced technology while making a meaningful difference in the lives of pets and the people who love them.

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal coverage, and employee, spouse, and dependent life insurance
• Up to three weeks of paid parental leave for eligible employees after one year of service
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays
• Employee Assistance Program
• Employee discount program

Join Our Team

If you're ready to join a hospital that combines advanced veterinary medicine with outstanding client care, we'd love to hear from you. Apply today and become part of the Austin Veterinary Diagnostic Hospital team!

Diversity, equity, inclusion, and belonging are core values at Austin Veterinary Diagnostic Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.