Job Description

Who we are

Rosedale Veterinary Clinic is Hiring a Client Care Specialist!

Position Details

• Role: Client Care Specialist / Veterinary Receptionist
• Status: Full-Time
• Salary: Negotiable and based on experience, knowledge, and skillset
• Schedule: Full-time schedule; details discussed during the interview process
• Requirements: Minimum of one year of customer service or veterinary experience preferred

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Client Care Role Where Compassion, Communication, and Teamwork Matter?

Rosedale Veterinary Clinic is seeking a full-time Client Care Specialist to join our growing, full-service hospital serving North-Central Austin and the surrounding communities. Our focus is on delivering high-quality, compassionate veterinary care while creating a welcoming and supportive experience for every client and patient who walks through our doors.

We are looking for a motivated professional who enjoys helping people, loves animals, and wants to be part of a collaborative veterinary team. If you're passionate about exceptional customer service and want to grow your career in veterinary medicine, we'd love to meet you.

Why Our Client Care Specialists Love Rosedale Veterinary Clinic

• Supportive and collaborative team culture
• Opportunities for professional growth and development
• Meaningful relationships with clients and their pets
• Leadership that values communication, teamwork, and respect
• A hospital committed to investing in team member success
• A workplace where every client, patient, and employee is valued

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Schedule appointments efficiently and accurately
• Answer phones and assist clients with questions and requests
• Process payments and maintain accurate financial records
• Manage and update patient medical records
• Assist with patient admissions and discharges
• Provide client education regarding wellness and preventive care services
• Safely assist with basic patient restraint when needed
• Support daily front desk operations and workflow
• Help create a positive experience for every client and patient visit

What Our Client Care Specialists Bring

• Excellent customer service and communication skills
• Experience scheduling appointments and managing client interactions
• Experience processing payments and handling financial transactions
• Strong organizational skills and attention to detail
• Ability to maintain accurate medical records and documentation
• General knowledge of wellness and preventive veterinary care preferred
• Emotional intelligence and compassion for clients, patients, and coworkers
• Professional demeanor and positive attitude
• Ability to thrive in a fast-paced, team-oriented environment
• Desire to learn, grow, and contribute to team success

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a Client Care Specialist role where your communication skills, compassion, and dedication can make a difference every day, we'd love to hear from you. Apply today and discover what makes Rosedale Veterinary Clinic such a rewarding place to build your career!

Diversity, equity, and inclusion are core values at Rosedale Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.