Job Description

Who we are

Good Hands Veterinary Hospital is Hiring an Experienced Customer Service Representative!

Position DetailsRole: Customer Service Representative (Veterinary Receptionist)Status: Full-timeSalary: Competitive and based on experienceSchedule: 30-35 hours per week including weekends

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, tuition support, a 529 Savings Plan, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance options; Sick Time / Paid Time Off; paid parental leave; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, employee discounts, and a team-oriented veterinary environment

Love helping people, enjoy working with animals, and know how to keep your cool when the phones are ringing and the lobby is busy? Good Hands Veterinary Hospital would love to meet you!

Good Hands Veterinary Hospital is a busy three-doctor practice in Athens, GA, committed to providing exceptional patient care and a positive experience for every client. Our Customer Service Representatives are an essential part of that mission, helping pet owners feel welcomed, informed, and supported from their first phone call through checkout.

We’re looking for a professional, compassionate, and dependable team member with previous animal or veterinary experience who can deliver outstanding customer service while keeping the front desk organized and running smoothly in a fast-paced hospital environment.

Why You’ll Love It Here

• Busy three-doctor practice where every team member plays an important role
• Supportive, professional, and team-oriented veterinary environment
• Meaningful daily interaction with pets and the people who love them
• Opportunities to strengthen your veterinary customer service and communication skills
• Professional development and continuing education support
• Quarterly team rewards and recognition
• A hospital culture centered on exceptional patient care and positive client experiences

What You’ll Do

• Provide professional, compassionate service to clients and their pets
• Answer incoming calls and respond to client questions and inquiries
• Schedule and manage veterinary appointments accurately and efficiently
• Welcome clients and patients and provide a positive front-desk experience
• Check patients in and out while maintaining accurate client and patient information
• Process payments and assist with client accounts
• Communicate effectively with veterinarians, veterinary technicians, and other team members
• Help coordinate communication between the front desk and medical team
• Maintain a clean, organized, and professional reception area
• Assist with daily front-office operations and administrative duties as needed
• Protect client confidentiality and handle sensitive information appropriately
• Maintain professionalism, accuracy, and compassion even during busy or challenging situations

What You’ll Bring

• Previous animal-care or veterinary experience is required
• Previous veterinary reception or customer service experience is strongly preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional, courteous, and compassionate demeanor
• Ability to remain calm, organized, and effective in a busy veterinary environment
• Reliable attendance and a strong commitment to your team
• Comfort working around dogs, cats, and other companion animals
• Strong attention to detail and accuracy
• Ability to communicate clearly with clients and veterinary professionals
• Commitment to providing an excellent client experience from beginning to end

The Extras You’ll Actually Feel

• A role where your communication skills directly improve the client experience
• Daily opportunities to help pet owners feel supported and cared for
• A collaborative relationship with veterinarians, technicians, and fellow client service professionals
• Professional development opportunities to help you keep growing
• Pet-care discounts that make caring for your own animals easier
• A team that recognizes how important the front desk is to a successful veterinary hospital

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

At Good Hands Veterinary Hospital, our clients and patients are at the center of everything we do. We’re looking for someone who takes pride in providing exceptional customer service, enjoys working as part of a team, and genuinely loves being around animals.

If you have veterinary or animal-care experience and are ready to bring your professionalism, compassion, and communication skills to a busy, team-oriented practice, apply today. We’d love to hear from you!

Diversity, equity, inclusion, and belonging are core values at Good Hands Veterinary Hospital and Vetcor. We are committed to building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences, and we are committed to creating a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.