Job Description

Who we are

Ashland Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: $20–$22 per hour
• Schedule: Mon-Fri and rotating Saturdays

Ashland Animal Hospital is an AAHA accredited small animal hospital. We are a 3 doctor practice with a well-established support staff committed to providing unparalleled patient care. From Malamutes to Maine Coons, our patients have Ashland Animal Hospital at their service. Ashland is more than a group of compassionate veterinary professionals; we are a supportive team that welcomes you to bring your authentic self. Ashland Animal Hospital is looking for an enthusiastic member to add to its fantastic CCS team. Experience in the field is preferred, but not required. With all the advantages of an established, well-managed practice, and opportunities for personal and professional growth, this may be your time. At Ashland Animal Hospital, we take the work-life balance and personal well-being seriously. Our hours reflect our belief in the importance of employee self-care. We also offer several benefits to support a healthy and positive work environment, including:

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Our client care specialists should be ready to:

• Work a regular schedule consisting of occasional nights and every other Saturday
• Grow as a professional and encourage the growth of others through continuing education and mentoring.
• Be empathetic to our clients, coworkers, and patients.
• This position is for reception, meaning that the primary responsibility of the team member is to serve as the first point of contact for clients and patients by providing professional, compassionate customer service, managing phone calls and appointment scheduling, coordinating patient flow, handling medical records and payments, and ensuring clear, accurate communication between clients and the veterinary team.

Responsibilities include:

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to emails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in/out and ensure accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and service information clearly
• Coordinate with technicians and doctors to support smooth patient flow
• Maintain a clean, organized front desk and welcoming lobby environment
• Manage medical record requests, reminders, and basic administrative tasks
• Educate clients on preventive care timelines and next steps
• Maintain follow-up lists and document all outreach in patient records
• Collaborate with the medical team to coordinate care plans and timing

What’s in it for you:

• A positive clinic culture that values you as a person
• Flexibility with scheduling to ensure a healthy work-life balance
• A fridge stocked with snacks and drinks – always!
• Employee benefits that strengthen both the body and mind

We can’t wait to welcome you to the team! Apply today!

Diversity, equity, and inclusion are core values of Ashland Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.