Job Description

Locations: Aiea, Hawaii

Categories: Client Care

Req ID: 15502

Who we are

Aloha Affordable Veterinary Services is Hiring an Experienced Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Full-time

Compensation: Competitive and based on experience, skill set, and future performance

Schedule: Rotating four-day workweek; hospital hours are Monday-Friday, 8:00 AM-5:00 PM

Benefits Highlights

Financial Rewards that Grow with You: Flexible compensation that reflects your skill set and future performance, 401(k) matching, Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, tuition support, referral bonuses, and occasional bonus opportunities

Wellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance options; Sick Time / Paid Time Off; paid parental leave for eligible employees; and valuable employee pet-care benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, uniform allowance, and an online community where teammates can connect, share ideas, and support one another

Lifestyle Perks You’ll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, a rotating four-day workweek, and an excellent work-life balance

Are you passionate about providing exceptional client service while helping pets and their families access high-quality veterinary care?

Aloha Affordable Veterinary Services is looking for an experienced Veterinary Receptionist to join our team of compassionate professionals in Aiea, HI. We’re committed to providing high-quality veterinary care at an affordable cost to our community, and our reception team plays an essential role in making that mission possible.

Our receptionists are among our most valued team members. From welcoming clients and keeping the day organized to supporting clear communication between pet owners and the medical team, you’ll help create a positive experience for every person and pet who walks through our doors. You’ll also have the opportunity to work with rescue groups and animals in need from throughout Oahu while enjoying a four-day workweek and a team that knows how important life outside of work is, too.

Why You’ll Love It Here

• Enjoy a rotating four-day workweek
• Work daytime hospital hours, Monday-Friday from 8:00 AM-5:00 PM
• Be part of an innovative, dynamic, and fun-loving veterinary team
• Help provide high-quality veterinary care at an affordable cost to the community
• Work with rescue groups and animals in need from throughout Oahu
• Make a meaningful difference for pets and the people who love them
• Enjoy a workplace that values and appreciates exceptional client service
• Take advantage of professional development and continuing education opportunities
• Feel supported with competitive compensation, comprehensive benefits, and occasional bonus opportunities
• Build a rewarding veterinary career while maintaining an excellent work-life balance

What You’ll Do

• Welcome clients and patients with professionalism, warmth, and compassion
• Provide exceptional customer service throughout the client experience
• Answer incoming phone calls and assist clients with questions and requests
• Schedule and coordinate veterinary appointments
• Help maintain an organized and efficient reception area and daily workflow
• Communicate clearly with clients, veterinarians, and veterinary support staff
• Maintain accurate client and patient information and records
• Support clients with compassion and professionalism, including during stressful or emotional situations
• Use a basic understanding of animal behavior and veterinary care to support effective client communication
• Multitask and prioritize responsibilities in a busy veterinary environment
• Work independently on assigned responsibilities while also taking direction from hospital leadership and team members
• Follow oral and written instructions accurately
• Collaborate with teammates to create a positive experience for clients and patients
• Support the hospital’s work with rescue organizations and animals in need
• Contribute to an innovative, supportive, and fun-loving team environment

What You’ll Bring

• Previous veterinary reception or relevant veterinary client service experience
• Ability to multitask, prioritize, and manage time efficiently
• Ability to work independently on assigned tasks and accept direction when needed
• Ability to understand and carry out oral and written instructions
• Basic understanding of animal behavior and veterinary health care
• A genuine passion for working with animals and their owners
• Strong interpersonal and communication skills
• Ability to communicate effectively with pet owners and veterinary team members
• Strong attention to detail and commitment to maintaining accurate patient records
• A compassionate, dependable, and team-oriented approach
• Ability to remain organized and productive in a busy veterinary environment
• Availability to work the rotating four-day schedule

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to lift up to 50 pounds
• Ability to perform the physical responsibilities associated with a busy veterinary hospital environment

The Extras You’ll Actually Feel

• A rotating four-day workweek that gives you more time outside of the hospital
• A Monday-Friday hospital schedule with hours from 8:00 AM-5:00 PM
• The opportunity to support rescue groups and animals in need throughout Oahu
• A team that recognizes how valuable exceptional reception and client service professionals are
• Quarterly Team Rewards Bonus Program and occasional bonus opportunities
• Professional development and continuing education support
• Free or discounted lab work for employee pets
• Discounts on veterinary services, products, and pet food
• A vibrant online community where teammates can share ideas, exchange experiences, and support one another
• An innovative, dynamic, and fun-loving team that values your contribution

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All U.S.-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• A vibrant online community where like-minded teammates can share ideas, exchange experiences, and support one another

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

At Aloha Affordable Veterinary Services, our Veterinary Receptionists are more than the people behind the front desk. You’re an important connection between our clients and medical team, an advocate for an exceptional client experience, and an essential part of our mission to make high-quality veterinary care accessible to our community.

If you’re an experienced veterinary receptionist who wants to feel valued, enjoy an excellent work-life balance, help animals in need, and become part of an innovative and fun-loving team, we’d love to hear from you. Apply today and come grow with Aloha Affordable Veterinary Services!

Diversity, equity, inclusion, and belonging are core values at Aloha Affordable Veterinary Services and Vetcor. We are passionate about building and sustaining inclusive and equitable working and learning environments for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.