Job Description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Simpsonville, South Carolina

Compensation: $17.00 - $20.00 / hour

Description

Simpsonville Animal Hospital is seeking a friendly, organized, and dependable Veterinary Receptionist to join our team! We are a full-service small-animal hospital providing compassionate veterinary care for dogs and cats, with services ranging from preventive wellness and dentistry to surgery, diagnostics, internal medicine, and urgent care.

Our reception team plays an essential role in creating a welcoming experience for clients, keeping hospital operations organized, and helping our medical team provide exceptional patient care. We're looking for someone who communicates confidently, enjoys working with people and pets, and can stay organized in a busy veterinary environment.

Pay: $17–$20 per hour, based on experience

Schedule: Full-time | 4-day workweek | Approximately 36 hours per week

What You'll Do

• Welcome clients and patients, creating a friendly, professional first impression and positive hospital experience.
• Answer incoming calls, schedule appointments, and coordinate client communications and follow-ups.
• Collect and accurately document patient histories, medical records, and appointment information.
• Manage patient check-in and check-out, prepare invoices, process payments, and assist with account questions.
• Coordinate with veterinarians and veterinary technicians regarding patient arrivals, scheduling needs, and client concerns.
• Assist with prescription, food, and over-the-counter product requests as directed by the medical team.
• Maintain accurate electronic medical records and support daily front-office organization and hospital operations.
• Help maintain a clean, welcoming reception area while supporting the needs of clients, patients, and teammates.

What We're Looking For

• High school diploma or equivalent required.
• Previous customer service, reception, administrative, or client-facing experience required.
• Veterinary reception or animal hospital experience strongly preferred; familiarity with veterinary terminology, medical records, and appointment scheduling is a plus.
• Excellent verbal and written communication skills, with confidence handling phone calls and in-person client interactions.
• Strong organization, attention to detail, and the ability to prioritize multiple responsibilities in a busy environment.
• Professional, compassionate, and composed when assisting clients during stressful or emotional situations, including unexpected illness and end-of-life care.
• Comfortable working around dogs and cats of varying sizes, temperaments, and medical conditions in an active veterinary hospital.
• Willingness to assist with patient movement and handling when appropriate, while following hospital safety and handling protocols.
• Dependable, adaptable, and collaborative, with the ability to work independently and support the needs of the medical team.

Physical & Working Environment

• Ability to remain on your feet for extended periods, including standing, walking, and moving throughout the hospital.
• Ability to bend, reach, and occasionally lift or move supplies and equipment.
• Comfortable working in close proximity to animals, including exposure to barking, pet dander, cleaning products, bodily fluids, and typical veterinary hospital odors.
• Ability to navigate a fast-paced clinical environment with frequent interruptions and changing priorities.
• Willingness to assist with safely guiding or moving patients as needed, with appropriate team support and handling procedures.

What We Offer

We believe a supported team delivers better care. Full-time team members may have access to:

• Health Coverage: Medical, dental, and vision insurance options.
• Retirement Planning: 401(k) retirement savings plan.
• Paid Time Off: PTO and paid holidays, subject to eligibility requirements.
• Work-Life Support: Employee assistance resources, mental health support, and telemedicine services.
• Pet Care Discounts: Savings on veterinary services, medications, and care for personal pets.
• Professional Development: Training, continuing education opportunities, and resources to support career growth.
• Team Development: Opportunities to build new skills and explore future career paths within veterinary medicine.

Our team is committed to treating pets like family and building lasting relationships with the people who care for them. We value compassionate service, individualized care, and a collaborative approach to veterinary medicine. From routine wellness visits to more complex medical needs, our team works together to make a difference for every patient and client.

Interested in joining our team? Apply today!

Simpsonville Animal Hospital proudly serves pets and families throughout Simpsonville, Greenville, Mauldin, Fountain Inn, Five Forks, Greer, Taylors, and surrounding communities.

Simpsonville Animal Hospital

simpsonvillevet.com