Job Description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Clifton Vets on a full-time permanent basis.

Join our established, RCVS-accredited veterinary practice with eight locations, where we take pride in delivering exceptional care to both our patients and clients. At Clifton Vets, we are committed to promoting the health and happiness of pets across Clifton, Cotham, Redland, and Hotwells. Our practice combines modern facilities and competitive pricing to offer high-quality care for our clients and their pets, all while ensuring affordability. With strong connections to specialist veterinary centers, we go the extra mile to support the wellbeing of every pet we treat.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

We are looking for a new team member to work 41 hours per week, covering a mix of shifts between 8.30am-6.30pm Monday to Friday at Clifton Vets and Saturday 8.30am-5pm on a 1:4 rota at Zetland Road.

Key Responsibilities

*Working with the team to help the clinic run smoothly

*Offering friendly, compassionate care to clients and their pets

*Answering phone calls and emails

*Assisting with administrative tasks and scheduling appointments

*Keeping accurate records using our IT systems (training provided)

*Handling payments and client accounts

*Keeping the reception and consultation areas clean and tidy

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.