Job Description

Be the first impression and the steady presence our clients rely on.

Serving our community since 1999, we’ve built a reputation for exceptional care, loyal clients, and a warm, team-focused environment. Our reception team is the heart of the client experience, and we’re looking for someone who thrives in a fast-paced clinic and takes pride in keeping things running smoothly.

The Role

This is primarily a front desk, client-facing role, including:

• Welcoming clients and creating a positive, supportive first impression
• Managing phones, scheduling, and appointment flow in a busy environment
• Handling client questions, payments, and coordination of care
• Supporting overall clinic organization and communication
• Occasional assistance to the veterinary team as needed

Who You Are

• Experience in a veterinary clinic or fast-paced customer service role is required
• Friendly, professional, and compassionate with clients and patients
• Strong communication and multitasking skills
• Highly organized and able to stay calm under pressure
• A team player who takes initiative and keeps things moving

What Great Reception Looks Like Here:

• You stay calm and kind, even when things get busy or stressful
• You can manage multiple priorities at once without losing attention to detail
• You take ownership — you don’t wait to be told what to do
• You communicate clearly and confidently with both clients and your team
• You help create a positive, supportive environment at the front desk
• You are reliable and consistent — your team knows they can count on you

What We Offer

We believe in taking care of our team the same way we care for our patients:

• Supportive team culture - We love to do activities together!
• Uniform allowance
• Comprehensive benefits package
• $19–$22/hour (based on experience and skill set)
• Paid sick days & vacation time
• Generous staff discounts on veterinary care & pet supplies
• RRSP Matching
• Wellness Spending Account

Start Date: ASAP - However we’re focused on finding the right fit.

Ready to Join Us?

If you enjoy being the go-to person, keeping things organized, and making clients feel cared for from the moment they walk in, we’d love to hear from you.

Apply today and become part of a team that truly cares — about pets, people, and each other. We look forward to meeting you! Resumes and cover letters can be sent to: lauren.bellefeuille@nva.com

At NVA Canada diversity and inclusion are an important part of our everyday reality.

At NVA Canada, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers sites: careers.nvacanada.ca
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA Canada!

Please note that we use third-party recruitment software, which may include artificial intelligence features to assist in screening applications.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.