Job Description

Receptionist

Festival Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Monday through Friday, rotating 8:00 am to 6:00 pm. Rotating Saturdays 8:00 am to 1:00 PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Festival Veterinary Clinic

Festival Veterinary Clinic has been proudly serving pets and their families in Harford County, Maryland, since 1994. We are a full-service animal clinic offering comprehensive care — from routine wellness and preventative services to diagnostics, dentistry, surgery, laser therapy, and senior-pet care. We also happily treat exotic pets when they’re part of the family.

Our team is made up of dedicated veterinarians, skilled technicians, and caring support staff, all committed to combining modern veterinary medicine with compassion and a genuine love for animals. At Festival, we see ourselves as more than just a clinic, we’re a community-focused “pet family,” where both pets and their humans are treated with respect, kindness, and the highest standard of care.

If you’re passionate about veterinary medicine and want to be part of a team that values compassion, teamwork, and excellence, Festival Veterinary Clinic might be the perfect place for your next career step.

#CSR