Job Description

Veterinary Receptionist | $20–$24.50/hour
Location: South Deerfield, MA
Schedule: Full-Time | Rotation of four 9-hour shifts | Days and evenings
Compensation: $20–$24.50/hour based on knowledge and experience + $2/hour Shift Differential

If you're looking for a Veterinary Receptionist position where you can make a meaningful difference for pets and the people who love them, Veterinary Emergency & Specialty Hospital (VESH) in South Deerfield, MA is looking for you. As the first point of contact for our emergency and specialty hospital, you'll help create a compassionate, organized, and welcoming experience while supporting clients, patients, and our medical team every day.

Compensation

• $19.50–$24.00/hour based on knowledge and experience
• Shift Differential ($2/hour)

Full-Time Benefits:

• Continuing Education + Free VetBloom access (RACE-approved CE) including CSR Certificate Program!
• Paid Shoe Stipend & Scrubs provided (free to you!)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO + Sick Time
• Employee Referral Bonuses + Employee Pet Discount + Immediate Family Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule

• Full-Time; Rotation of four 9-hour shifts
• Mix of days and evenings

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion as the first point of contact for the hospital.
• Respond to phone calls, emails, and client inquiries with confidence while delivering exceptional customer service.
• Guide clients through every stage of their visit, from registration and gathering patient information to invoicing and checkout.
• Help clients understand hospital processes, treatment plans, and associated charges.
• Escalate medical concerns to the veterinary team to ensure clients receive timely guidance regarding their pet's condition.
• Coordinate walk-in patient triage by notifying nursing staff and facilitating smooth patient handoffs.
• Serve as the communication hub between clients, veterinarians, technicians, hospital leadership, and referring veterinarians (RDVMs).
• Manage RDVM communications, including callbacks, faxes, and referral inquiries.
• Maintain accurate medical records and process financial transactions.
• Support reception operations while ensuring an organized, efficient, and welcoming environment.

Qualifications

• Previous veterinary client service, veterinary receptionist, or customer service experience preferred.
• Excellent communication and interpersonal skills with a passion for helping people and their pets.
• Exceptional organizational skills with strong attention to detail.
• Ability to multitask and remain calm in a fast-paced emergency and specialty hospital.
• Comfortable communicating with clients experiencing emotional or stressful situations.
• Strong computer skills and ability to learn veterinary practice management software.
• Positive attitude with a collaborative, team-focused approach.
• Fluent English speaking and reading skills required.

About VESH South Deerfield
Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care.

We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, Medical Oncology, and Emergency and Critical Care.

At VESH, you’ll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them.

Serving South Deerfield & Surrounding Communities
Located in South Deerfield, MA, VESH is accessible from many surrounding communities where experienced veterinary technicians commonly commute from, including:

• Northampton, MA & Amherst, MA
• Greenfield, MA & Hadley, MA
• Easthampton, MA & Holyoke, MA
• Springfield, MA & West Springfield, MA
• Brattleboro, VT & Northern Connecticut communities

Know Someone Amazing?
If this role isn’t the right fit but you know a great CVT, send them our way!
Email Katelin.Shephard@ethosvet.com—you could earn a $1,250 referral bonus if they’re hired.

Considering Relocating?
Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job—it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer Statement

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.