Job Description

Receptionist

Broadway Veterinary Clinic is hiring a full-time Front Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $17.00 - $21.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Four 10-hour shifts. The hospital is currently open Monday through Friday from 7:30 a.m. to 7:30 p.m., and one Saturday morning a month

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Broadway Veterinary Clinic

Broadway Veterinary Clinic has been proudly serving the Bangor, Maine, community for almost four decades. We treat dogs and cats with the utmost care and concern. We know that your pets are dear to your heart, and as such, they deserve top-of-the-line veterinary service.

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