Job Description

Veterinary Receptionist

Animal Hospital of North Charleston is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary $17-$19 dependent on skills and experience

Schedule: Monday- Friday 8AM-6PM, Alternating Saturdays 8AM-2PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Animal Hospital of North Charleston

The Animal Hospital of North Charleston, we are proud to be a trusted part of our community, offering exceptional veterinary care with a personal touch. Our practice is built on a foundation of compassion, integrity, and medical excellence. From our experienced doctors to our caring support staff, every team member is committed to treating your pets as if they were our own. We believe in building lasting relationships with pet owners, providing clear communication, and partnering with you to ensure your pet’s lifelong health and happiness.

This section is your gateway to getting to know us better. Meet our dedicated team, explore our achievements, and learn more about what makes our hospital unique—from media features to community involvement and career opportunities. Whether you're a new client or a longtime friend, we invite you to discover how our values, service, and commitment to excellence continue to set us apart in the world of veterinary care.

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